User Experience Researcher

About the role

As a UX Researcher, you will work directly with our user experience team to help many of the nation's leading hospitals, universities, and financial institutions make better decisions with their financial, operational, and strategic data. This role is all about working with Product Managers and UX Designers to solve complex problems by uncovering the needs and pain points of our users and turning insights into actionable solutions and product decisions.

Responsibilities

• Conduct generative and evaluative research to uncover user needs, behaviors, and motivations, guiding the product team through all stages of product development.
• Be the voice of the user in cross-functional team discussions, advocating for user needs while balancing business objectives and constraints.
• Help foster a user-centric culture by refining unclear questions into clear research opportunities, sharing insights across teams, and ensuring those insights help shape product decisions from discovery through launch.
• Create research plans, coordinate recruitment, talk to users, share relevant insights with stakeholders, and connect insights across studies and teams.
• Become an expert in our research repository and help maintain it so our product teams have a source of truth to influence their decisions.
• Ask tough questions, identify assumptions, discuss new ideas, and remain open to opposing viewpoints.
• Actively contribute to the growth and development of the research function.
• Show initiative in end-to-end ownership of research studies, while seeking feedback and guidance from senior team members.
• Incorporate quantitative data (e.g., product analytics, surveys, or behavioral metrics) to complement qualitative insights.
• Guide your team through the pros and cons of research plans and questions, explaining your decision-making process.

A Day in the Life

• Brainstorm research questions with other research team members.
• Work with your product manager and design partners to uncover gaps in knowledge.
• Review findings and recommendations with your design partner.
• Geek out over the latest trends in research and share learnings with the team.

Requirements

• Relevant research experience within an agile team; SaaS, finance, or healthcare experience highly preferred.
• 2+ years of professional user research experience on product teams.
• Ability to navigate both clear and ambiguous problem spaces, selecting appropriate research methods and adapting approach based on project constraints.
• Ability to synthesize findings into clear, actionable insights and recommendations that inform product decisions.
• Strong organizational skills, with the ability to manage and prioritize work and independently drive research projects forward.
• Experience incorporating quantitative data into research (e.g., product analytics, surveys, or behavioral metrics) to complement qualitative insights.
• Familiarity with product analytics tools (e.g., Pendo or similar) and an interest in leveraging usage data to inform research.
• Interest in incorporating AI tools into research workflows (e.g., synthesis, analysis, or operational efficiency), while maintaining research quality and rigor.

Qualifications

A body of past work that showcases strong core research skills including generative research, evaluative research, analysis, and generating actionable insights.

Pay

Estimated salary range: $80,000 - $100,000. Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. Full-time roles are eligible for an annual bonus based on both individual and company performance.

Benefits

• Comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, and parental leave.
• Life and accident insurance, and other voluntary and well-being benefits.
• Discretionary variable pay programs based on role.

Schedule

Our preferred location for open roles is Chicago, IL. We value in-person connection and regularly host on-campus events to create meaningful opportunities for our team to build relationships and collaborate.

Core Values

• We connect with positive intent.
• We are helpful.
• We own it.
• We get better every day.
• We are humble.