User Experience Operations Lead

For our client, we are seeking a User Experience Operations Lead to join the team of a leader in the Consumer Technology space. This remote role will shape the operating model for UX across multiple director-led teams, bringing structure, cadence, and decision-making discipline to a distributed design organization. You will partner closely with UX leadership and cross-functional stakeholders to keep priorities aligned, drive executive readiness, and strengthen follow-through on key initiatives. The role also focuses on improving team connectivity, standardizing workflows, and identifying practical ways to use AI and automation to increase efficiency. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $177,000 – $290,000 annually Responsibilities Design and run recurring rituals, design critique routines, and decision-making checkpoints across all UX functions Prepare the Head of UX for Product Strategy & Operations sessions and drive follow-through Own the UX tooling and vendor budget, managing renewals and procurement Consolidate communication channels and audit the tooling ecosystem, including Figma and AI tools Build the onboarding system and reusable job descriptions for directors Connect Research Ops to shared rhythms and facilitate a cross-discipline competency framework Run the executive reporting cadence and communicate UX strategy to the team Identify repeatable workflows for AI or automation and pilot with guardrails Create rituals and engagement moments that build connectivity across the distributed team Qualifications 10+ years in UX operations, design/research program management, or a comparable operations role across multiple director-led teams Experience owning a budget and managing vendor relationships end to end Track record of building an operating model, cadence, or process from a low-maturity starting point Experience preparing an executive for high-stakes cross-org conversations and driving follow-through Benefits Discretionary bonus typically paid annually Restricted Stock Units granted at time of hire 401(k) match and comprehensive employee benefits package Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.