User Experience and Assessment Coordinator, Libraries & Museums

UT San Antonio is a nationally recognized, top-tier public research university and a Carnegie R1-designated institution. As the third-largest research university in Texas, UT San Antonio advances knowledge, social mobility, and public health across South Texas and beyond. The university serves approximately 42,000 students across 320 academic programs in science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education, and more.

About the role

The User Experience and Assessment Coordinator will promote user-centered thinking within the organization, ensuring that the user’s perspectives are central to all decision-making processes. In this role, you will act as a data evangelist, communicating data in impactful and inspired ways.

Responsibilities

• Conducts user experience testing and heuristic evaluations of systems, spaces, and experiences; analyzes user data and recommends areas for improvement.
• Collects, analyzes, and visualizes library and user data from various sources, including library systems, vendor statistics, observations, surveys, interviews, and focus groups.
• Develops, implements, and maintains systems to collect, store, analyze, and communicate organizational data for internal decision-making and external reporting.
• Oversees and maintains the data governance framework.
• Generates analysis and translates insights into reports, visualizations, and dashboards.
• Provides consultation, training, and documentation to support library staff as they gather, process, analyze, manage, and report data related to library resources and services.
• Manages data collection for annual reporting for the Libraries and Museums.
• Performs other duties as assigned.

Requirements

• ALA-accredited Master’s degree in Library Science or Library and Information Science.
• One (1) year of experience working with data to assess programs, services, or products; data collection, manipulation, and analysis; and assessing user needs and behavior or related work experience.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Preferred Qualifications

• Competency with data visualization tools like Tableau, Power BI, or R.
• Ability to present complex information in engaging and easily comprehensible formats, e.g., data visualization, appropriate use of charts, etc.
• Experience with statistical analysis and interpretation.
• Skills in and experience with quantitative and qualitative research methodologies, such as surveys, interviews, or focus groups.
• Experience conducting user experience research and testing.
• Experience in academic libraries and knowledge of assessment tools in academic libraries.
• Displays curiosity and enthusiasm around data analysis and interpretation.
• Strong analytical and organizational skills.
• Excellent interpersonal, oral, and written communication skills, including presentation skills.
• Experience leading project teams; ability to work independently and as a member of a team.

Skills

• Web analytics tools such as Google Analytics 4, Big Query, or Microsoft Clarity
• Online survey tools such as Qualtrics
• Python
• User Experience methods and tools

Working Conditions

• Office environment.
• Ability to travel to and from meetings, training sessions, or other business-related events.
• Workdays, areas, and work hours may vary depending on the department's needs.
• Sedentary work: sitting most of the time. Walking and standing are required only occasionally.
• This position will work both on campus and remotely in Texas.
• Travel and parking expenses are the employee’s responsibility.

Pay

Starting $60,918 annualized with flexibility, commensurate with education, experience, and qualifications.

Schedule

Full Time