Learning & User Experience Specialist

Key Responsibilities

• Create engaging training programs across the firm’s technology platforms.
• Develop modern learning assets such as interactive e-learning modules, short-form microlearning videos, job aids, and on-demand learning collections.
• Lead new hire onboarding training for attorneys and staff.
• Create clear, concise, and visually engaging communications including tips, quick guides, and best practices.
• Collaborate with IT leadership to align training strategies with business goals and technology initiatives.
• Maintain and continuously improve training materials, ensuring accuracy, relevance, and usability.
• Provide one-on-one, small group, and classroom-style training sessions as needed.
• Support the Service Desk by identifying knowledge gaps and delivering targeted training or resources.
• Contribute to security awareness by educating users on policies, procedures, and best practices.
• Prepare training environments and materials to ensure a seamless learning experience.
• Aid in software testing and user acceptance efforts by working with IT teams and focus groups.
• Identify training needs and design training materials to meet the end-user experience.
• Advocate for the end-user experience by participating in all phases of technology initiatives.
• Analyze support desk tickets, user feedback, and usage trends to identify gaps and continuously improve training and support strategies.

Qualifications

• Bachelor’s degree with a minimum of 2+ years of experience delivering technology training in a professional environment; experience within a law firm or professional services organization is strongly preferred.
• Demonstrated experience creating digital learning content, including interactive e-learning and microlearning assets.
• Strong background in content creation, with a focus on clarity, usability, and attention to detail.
• Expertise in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) and experience with document management systems such as iManage or NetDocuments.
• Familiarity with instructional design and e-learning tools such as Articulate, Captivate, Camtasia, or similar platforms.
• Experience working with Learning Management Systems (LMS) is a plus.
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
• Strong analytical mindset with the ability to translate feedback and data into actionable improvements.
• Ability to build relationships and establish credibility with attorneys, staff, and stakeholders at all levels.
• Highly organized, detail-oriented, and able to manage multiple priorities independently.
• Proactive, resourceful, and adaptable in a fast-paced environment.

Pay

Compensation range is $88,200 to $110,300 commensurate with related experience and qualification.