Learning Experience Specialist

About the role

The Learning Experience Specialist position supports the systems and content that power learning at Yes Energy. Responsibilities include content development, industry awareness, learning engagement, reporting and metrics, and learning experience administration. The role requires a bachelor’s degree in Education, Communications, Business, Energy, Environmental Science, or a related field, with professional or applied experience in education, instructional design, or content development.

Responsibilities

• Build and update learning experiences by using outlines and materials from L&D leadership and subject matter experts across the company.
• Stay current on Yes Energy’s offerings and the broader energy industry to ensure learning experiences are accurate and reflect the business's needs.
• Develop and execute initiatives to increase participation and raise awareness of the L&D team's offerings across the company.
• Keep the Learning Experience dashboard up to date and prepare regular summaries that demonstrate the program's reach and impact. Analyze this data to inform engagement plans.
• Manage course assignments, enrollments, completions, and system accuracy, and serve as the primary internal resource for LMS questions.
• Regularly review existing Learning content for accuracy, consistency, and alignment with Yes Energy standards, and make updates as needed.
• Contribute ideas for how learning can be more engaging and discoverable at Yes Energy, with room to take on more of the creative and strategic side of L&D as the team grows.

Qualifications

• Bachelor’s degree in Education, Communications, Business, Energy, Environmental Science, or a related field of study preferred.
• Professional or applied experience in education, instructional design, or content development.
• Strong written communication skills, comfortable writing for different audiences.
• Familiarity with an LMS or e-learning authoring tools like Articulate or Absorb is a plus.
• Strong Google Suite proficiency.
• Curiosity about the energy industry or SaaS software products is required.
• Confident in asking questions to ensure understanding of new topics.
• Strong organizational skills with an ability to manage competing priorities, meet deadlines, and maintain accuracy across multiple workstreams.

Key Competencies

• Knowledge Sharing: Able to take what subject matter experts know and translate it into clear, accessible learning content that reaches the right people at the right time.
• Digital Content Production and Publishing: Experience building, formatting, and publishing learning content in an LMS environment, with strong attention to clarity and quality.
• Excel and Google Sheets: Comfortable using spreadsheets to track completion data, manage reporting dashboards, and organize program information.
• Ownership and Initiative: Takes responsibility for their work, manages competing priorities without losing track of the details, and proactively flags issues before they become problems.
• Effective Communication: Comfortable partnering with teams across the organization and building the kind of working relationships that make cross-functional projects go smoothly. Able to turn information from subject matter experts into digestible learning content for employees.
• Systems Thinking: Understands how the LMS, reporting, and content work together as one system, and makes decisions with that bigger picture in mind.
• Analytical Thinking: Comfortable reviewing completion data, engagement metrics, and reporting numbers, and drawing reasonable conclusions about what to do next.
• Customer Service: Enjoys helping team members solve problems and providing timely support.

Benefits

Salary range: $70,000-$90,000, depending on experience
Location: Hybrid (Boston, MA or Boulder, CO)
Full-time
Travel requirements: Up to 10%