User Experience Researcher/Designer

Apex Systems is a world-class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.

About the role

We're looking for a Staff UX Designer to lead high-impact, customer-facing design efforts across our client's digital experience ecosystem—shaping how people interact with their system across web, mobile, and connected platforms. In this role, you'll own strategic initiatives that span multiple teams and touchpoints across the end-to-end customer journey—including onboarding and activation, personalized experiences, customer-facing web portals, healthcare provider tools, and service experiences that connect seamlessly with native applications.

As a senior-plus individual contributor, you'll operate with significant autonomy, influence product and design direction, and elevate experience quality at scale. You'll partner closely with UX leadership, product managers, engineers, and business stakeholders across the U.S. and international markets to unify fragmented experiences, strengthen visual and interaction design, and deliver cohesive, human-centered outcomes.

Project duration: 12 months.

Responsibilities

• Drive UX strategy and vision across multiple complex initiatives, shaping cohesive, customer-facing experiences at scale.
• Solve systems-level challenges through experience design, unifying fragmented journeys into seamless, intuitive customer experiences across channels and platforms.
• Lead the design of customer-facing web and cross-platform experiences, balancing systems thinking with strong visual, interaction, and experience craft.
• Define and influence how web and native applications work together, establishing experience principles, patterns, and handoffs that ensure consistency and continuity for customers.
• Leverage insights from customers and stakeholders—including people living with diabetes, healthcare providers, and internal teams—to inform design decisions and strategy.
• Champion human-centered design and accessibility, applying best practices in usability, responsive design, and inclusive experiences.
• Contribute to and evolve design systems, design language, and UX standards as the platform and brand mature.
• Mentor and influence other designers through critique, coaching, and process leadership, elevating design quality across the team.
• Communicate design decisions clearly and persuasively, using strong visual and verbal storytelling to align stakeholders and define success.

Requirements

• Bachelor's or Master's degree in a relevant field such as HCI, Psychology, Design, or equivalent experience.
• 8+ years of UX/product design experience, with demonstrated strategic impact across complex digital ecosystems.
• Deep expertise in human-centered design, systems thinking, and digital accessibility.
• Proven ability to influence direction through research, facilitation, and design leadership.
• Experience designing for regulated industries or data-driven platforms is a plus.
• Advanced portfolio demonstrating customer-facing digital experiences, strong interaction and visual design judgment, and strategic impact across complex, multi-channel ecosystems.

Skills

• Exceptional systems thinker and design strategist.
• Expert in storytelling through visual and verbal means to align broad audiences.
• Champion of inclusive design, accessibility, and user advocacy.
• Fluent in agile environments and experienced in design operations leadership.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars (available after 6+ months).