Used Car Buyer - Honda of Serramonte

Honda of Serramonte is building a business based on doing things the right way—treating guests with respect, taking pride in work, and offering employees opportunities to grow as the company grows.

About the role

The Used Car Buyer is responsible for prospecting, appraising, and presenting offers to current vehicle owners with the goal of purchasing their vehicles from multiple sources for resale.

Responsibilities

• Call, follow up, and schedule appointments for customers to appraise and purchase their used vehicles.
• Utilize CRM for prospecting and lead generation.
• Interface with current used vehicle owners from appointments and dealership service drive to purchase their vehicle.
• Approach, greet, and engage with dealership customers to appraise and offer to purchase their current vehicles.
• Appraise used vehicles by asking questions, taking pictures, and inputting vehicle data into the automated inventory management system.
• Work with Sales Managers to build and propose an offer to the seller.
• Introduce guests to sales department personnel to sell them a new vehicle after purchasing their existing vehicle.
• Review monthly goals with management to better utilize time and plan more effectively.

Requirements

• At least 2+ years working in a Used Car department in a dealership, Used Buyer experience within a dealership, or within a procurement rental company.
• Honda or Acura brand experience a plus.
• Luxury-level customer service and guest experience.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills and phone etiquette.
• Ability to meet company’s production and quality standards.
• Ability to work on a computer with knowledge of automotive systems.
• Authorized to work in the USA.
• Valid driver’s license and good driving record.
• Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report.

Pay

Base hourly compensation of $19.00 per hour. The position may also pay commission based on the value or number of vehicles purchased for the dealership, ranging from $0.00 (if no sales are made) with no upper limit. Additionally, a production bonus may be paid based on individual or team performance, ranging from $0.00 (if baseline benchmarks are not met) with no fixed upper limit. Total compensation ranges from $60,000 to $100,000.

Schedule

Full-time, with availability required Monday through Sunday.

Benefits

• Medical, Dental, and Vision coverage.
• HSA (Health Savings Account).
• 401k retirement plan.
• Paid Time Off (PTO).
• Special benefits for purchasing or leasing a car.
• Personal Automotive Concierge Service.
• Award-winning training (Training Magazine Top 125 and Brandon Hall Awards).
• Commitment to internal development and promotions.
• Low industry turnover and a team-based, peer-to-peer recognition culture.