(USA) Store Manager - Supercenter- Store 280 Rockdale, TX (Austin, TX- Mkt 83)

About the role

Develops, communicates, and leverages a strategic vision aligned with company market and local plans to direct the management team and hourly associates in facility operations, merchandising, and company direction.

Provides supervision and development opportunities for management and hourly associates in a facility that may present challenges such as high turnover, significant engagement issues, inexperienced associates, and recruiting difficulties in a competitive market. Responsibilities include ongoing recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and fostering a belonging mindset across multiple organizational levels.

Responsibilities

• Uphold the company’s Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources for complex requests, reviewing policies, ensuring consistency in responsiveness and resolution, and proactively addressing associate feedback.
• Ensure compliance with company policies and procedures by anticipating and responding to compliance challenges, navigating complex regulatory environments, developing relationships with federal, state, and local officials, holding associates and managers accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance standards, and correcting deficiencies through action plans.
• Initiate, direct, and participate in community outreach programs in high-visibility environments, including managing media attention, supporting associates in community engagement, establishing relationships with key community and media figures, presenting the company’s perspective, and championing sustainability efforts.
• Drive financial performance by achieving sales and profit goals, maintaining a strategic business perspective, executing process improvements, controlling expenses, interfacing with market teams to increase margins, developing budgets, and analyzing economic trends for forecasting.
• Model and enforce customer service standards to ensure customer needs, complaints, and issues are resolved within company guidelines.
• Drive sales by accounting for dynamic indicators such as external environment, merchandising, customer base, replenishment, and sales windows, ensuring effective merchandise presentation, accurate pricing, proper signing, and inventory management.
• Ensure the success of the Academy training environment by meeting store standards, creating an engaging culture, integrating Academy associates into leadership activities, providing job shadowing opportunities, maintaining high customer service levels, and acting as an Academy advocate.
• Provide overall direction by analyzing business objectives, developing and implementing strategies, determining resource requirements, evaluating processes, measuring outcomes, identifying improvement opportunities, and promoting adaptability and continuous learning.
• Develop and implement strategies to attract and retain a skilled workforce, including diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship and succession planning, and leveraging existing talent.
• Cultivate an environment of integrity and ethics by integrating company values into programs, establishing consequences for noncompliance, and supporting the Open Door Policy.
• Develop internal and external partnerships to maximize business goals through community outreach, stakeholder engagement, and supporting associate efforts.
• Build high-performing teams by embracing diversity, fostering a culture of belonging, creating opportunities for associates to thrive, and performing collaboratively.
• Act with integrity by maintaining ethical standards, modeling company values, holding oneself and others accountable, and supporting sustainability and local giving initiatives.
• Serve customers and members by prioritizing customer needs, adapting to shopping behaviors, applying business models, making data-driven decisions, and balancing short- and long-term priorities.
• Strive for excellence by displaying curiosity, taking calculated risks, encouraging learning from mistakes, driving continuous improvement, and adopting new technologies.

Qualifications

• Bachelor’s Degree and 2 years of general management experience, including financial accountability, and 4 years’ experience supervising at least 50 nonexempt and 5 exempt associates/employees (performance management, mentoring, hiring, and termination); OR
• 4 years of general management experience, including financial accountability, and 4 years’ experience supervising at least 50 nonexempt and 5 exempt associates/employees (performance management, mentoring, hiring, and termination).
• For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: may require a current state-issued Certificate of Eligibility.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy training).

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, company-paid life insurance, short-term and long-term disability.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: Company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Education: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The annual salary range for this position is $110,000.00 - $170,000.00. Additional compensation includes annual or quarterly performance bonuses and may include:

• Regional Pay Zone (RPZ) adjustments based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements, where applicable.