(USA) Store Manager - Supercenter 3170 Elgin, TX (Mkt 83 - Austin, TX)

About the role

Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans to direct the management team and hourly associates in facility operations, merchandising, and company direction.

Responsibilities

• Provides supervision and development opportunities for management and hourly associates in a facility facing challenges such as high turnover, engagement issues, inexperienced associates, and competitive recruitment markets. Responsibilities include proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and fostering a belonging mindset across multiple organizational levels.
• Upholds the company’s Open Door Policy by meeting with associates to listen to concerns, researching issues, leveraging resources for complex requests, reviewing policies, ensuring consistency in responsiveness and resolution, and proactively addressing associate feedback.
• Ensures compliance with company policies and procedures by anticipating and responding to compliance challenges, navigating complex regulatory environments, developing relationships with federal, state, and local officials, holding associates and managers accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance standards, and addressing deficiencies through action plans.
• Initiates, directs, and participates in community outreach programs in high-visibility environments, engaging with media, key community individuals/groups, and corporate resources to represent the company, present its perspective, and champion sustainability efforts.
• Drives financial performance by achieving sales and profit goals, maintaining a strategic business perspective, executing process improvements, controlling expenses, interfacing with market teams to drive margins, and developing plans to address financial deficiencies.
• Models and enforces customer service standards to ensure successful resolution of customer needs, complaints, and issues within company guidelines.
• Drives sales by accounting for dynamic indicators such as external environment, merchandising, customer base, replenishment, and sales windows, ensuring effective merchandise presentation, accurate pricing, proper signing, and optimal inventory levels.
• Ensures the success of the Academy training environment by meeting store requirements, creating an engaging culture, integrating Academy associates into leadership activities, providing job shadowing opportunities, maintaining high customer service standards, and acting as an operations champion for the Academy program.
• Provides overall direction by analyzing business objectives, developing and implementing strategies, evaluating operational processes, measuring outcomes, identifying improvement opportunities, and promoting adaptability and continuous learning.
• Develops and implements strategies to attract and retain a skilled workforce, including diagnosing capability gaps, recruiting and developing talent, supporting mentorship, and leveraging existing talent.
• Cultivates an environment of integrity and ethics by integrating company values into programs, developing consequences for noncompliance, and supporting the Open Door Policy.
• Develops internal and external partnerships to maximize business goals through community outreach, stakeholder engagement, and supporting associate efforts.
• Builds high-performing teams by embracing diversity, fostering a culture of belonging, and creating opportunities for associates to thrive.
• Works collaboratively, builds trusting relationships, and communicates effectively to motivate and influence others.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions and accomplishments.
• Maintains high standards of integrity, ethics, and compliance, models company values, and supports sustainability and local giving initiatives.
• Acts selflessly, demonstrating humility, self-awareness, fairness, and transparency.
• Delivers results while prioritizing customer needs, adapting to shopping behaviors, and applying business models to all plans.
• Makes data-driven decisions, balances short- and long-term priorities, and considers stakeholders in planning.
• Displays curiosity, takes calculated risks, encourages learning from mistakes, and drives continuous improvement through new technologies and skills.

Requirements

• Bachelor’s Degree and 2 years of general management experience, including financial accountability, and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees (performance management, mentoring, hiring, termination); OR
• 4 years of general management experience, including financial accountability, and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees (performance management, mentoring, hiring, termination).
• For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition with state-specific requirements: a current state-issued Certificate of Eligibility may be required.
• Associates must successfully complete all job-required trainings and assessments (e.g., Academy training).

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, company-paid life insurance, short-term and long-term disability.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO amounts depend on job classification and length of employment and meet or exceed paid sick leave laws where applicable.
• Additional benefits: Company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Education: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $110,000.00 - $170,000.00. Additional compensation includes annual or quarterly performance bonuses and may include:

• Regional Pay Zone (RPZ) adjustments based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements, where applicable.