(USA) Store Manager - Supercenter

About the role

Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans to direct the management team and hourly associates in facility operations, merchandising, and company direction.

Provides supervision and development opportunities for management and hourly associates in a facility that may present challenges such as high turnover, significant engagement issues, inexperienced associates, and recruiting difficulties in a competitive market. Responsibilities include ongoing recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and fostering a belonging mindset across multiple levels of the organization.

Responsibilities

• Upholds the company’s Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources for complex requests, reviewing policies, ensuring consistency in responsiveness and resolution, and proactively seeking associate feedback.
• Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging regulatory environments, developing relationships with federal, state, and local officials, holding associates and managers accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance standards, overseeing safety reviews, and developing action plans to correct deficiencies.
• Initiates, directs, and participates in community outreach programs in high-visibility environments, including managing media attention, supporting associates in community engagement, establishing relationships with key community figures, presenting the company’s perspective, and championing sustainability efforts.
• Drives financial performance by achieving sales and profit goals, maintaining a strategic business perspective, executing process improvements, controlling expenses, interfacing with market teams to increase margins, developing budgets, and analyzing economic trends for forecasting.
• Models and enforces customer service standards to ensure customer needs, complaints, and issues are resolved within company guidelines.
• Drives sales by accounting for dynamic indicators such as merchandising, customer base, replenishment, and sales windows, ensuring effective merchandise presentation, accurate pricing, proper signing, and inventory management.
• Ensures the success of the Academy training environment by meeting store standards, creating an engaging culture, integrating Academy associates into leadership activities, providing job shadowing opportunities, maintaining high customer service standards, and acting as an Academy advocate.
• Provides overall direction by analyzing business objectives, developing and implementing strategies, evaluating operational processes, measuring outcomes, identifying improvement opportunities, and promoting adaptability and continuous learning.
• Develops and implements strategies to attract and retain a skilled workforce, including diagnosing capability gaps, recruiting, mentoring, succession planning, and leveraging talent.
• Cultivates an environment of integrity and ethics by integrating company values into programs, developing consequences for noncompliance, and supporting the Open Door Policy.
• Builds internal and external partnerships to maximize business goals through community outreach, stakeholder engagement, and supporting associate efforts.
• Fosters a high-performing, inclusive team by embracing differences, creating a culture of belonging, and providing opportunities for all associates to thrive.
• Works collaboratively, builds trusting relationships, communicates effectively, and motivates teams.
• Attracts and retains talent, empowers development, and recognizes contributions.
• Maintains high standards of integrity, ethics, and compliance while supporting sustainability and local giving initiatives.
• Acts with humility, self-awareness, fairness, and transparency.
• Delivers results with a customer-first mindset, balancing short- and long-term priorities, and using data-driven insights.
• Drives continuous improvement, adopts new technologies, and supports others through change.

Requirements

• Bachelor’s Degree and 2 years of general management experience, including financial accountability, and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees (including performance management, mentoring, hiring, and termination); OR
• 4 years of general management experience, including financial accountability, and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees (including performance management, mentoring, hiring, and termination).
• For facilities that sell firearms: Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: May require a current state-issued Certificate of Eligibility.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy training).

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The annual salary range for this position is $110,000.00 - $170,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional differentials may apply based on location (Regional Pay Zone), external challenges (Complex Structure), or state legislative requirements.