(USA) Store Manager - Supercenter

About the role

Develops, communicates, and leverages a strategic vision aligned with company market and local plans and tactics to direct the management team and management and hourly associates in facility operations, merchandising, and company direction.

Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high turnover, significant engagement issues, inexperienced associates, and recruiting challenges in an experienced, highly competitive market requiring ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and belonging mindset in the workplace across multiple levels of the organization.

Holds hourly associates and managers accountable, analyzes and interprets reports, implements and monitors asset protection and safety controls, maintains quality assurance standards, oversees safety and operational reviews, develops and implements action plans to correct deficiencies, and provides direction and guidance on executing company programs and strategic initiatives.

Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues, effectively navigating an environment with challenging compliance requirements and high levels of necessary controls, developing and maintaining relationships with federal, state, and local officials, and holding hourly associates and managers accountable.

Drives the financial performance of the facility by ensuring that sales and profit goals are achieved, maintaining a strategic, holistic, and analytical business perspective, anticipating and accounting for key performance indicators, executing process improvements and productivity tools, leading the management team in controlling expenses to ensure they are indexed to sales, interfacing with market teams to drive margins and increase sales, and developing and implementing plans to correct any deficiencies in financial performance in the facility, overseeing the creation of budgets, and leading the analysis of economic trends and community needs for budget forecasting.

Models, enforces, and provides direction and guidance to hourly associates and managers within a highly challenging labor environment, such as significant recruitment and engagement issues, high turnover, proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.

Drives sales in the facility by accounting for multiple dynamic indicators, such as external environment, merchandising, customer and associate base, replenishment, sales windows, ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and in-stock and inventory levels, budgeting and forecasting sales, assessing economic trends and community needs.

Serves as a visible operations champion in the Academy program, for example, welcoming and introducing new trainee groups, speaking on relevant business experience, acting as an Academy advocate across supported markets, and participating in talent planning and succession planning within supported markets.

Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent.

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or non-compliance, and supporting the Open Door Policy.

Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.

Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent, acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent, acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Strives for excellence, displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.

Strives for excellence, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Responsibilities

• Develops, communicates, and leverages a strategic vision aligned with company market and local plans and tactics to direct the management team and management and hourly associates in facility operations, merchandising, and company direction.
• Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high turnover, significant engagement issues, inexperienced associates, and recruiting challenges in an experienced, highly competitive market requiring ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and belonging mindset in the workplace across multiple levels of the organization.
• Holds hourly associates and managers accountable, analyzes and interprets reports, implements and monitors asset protection and safety controls, maintains quality assurance standards, oversees safety and operational reviews, develops and implements action plans to correct deficiencies, and provides direction and guidance on executing company programs and strategic initiatives.
• Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues, effectively navigating an environment with challenging compliance requirements and high levels of necessary controls, developing and maintaining relationships with federal, state, and local officials, and holding hourly associates and managers accountable.
• Drives the financial performance of the facility by ensuring that sales and profit goals are achieved, maintaining a strategic, holistic, and analytical business perspective, anticipating and accounting for key performance indicators, executing process improvements and productivity tools, leading the management team in controlling expenses to ensure they are indexed to sales, interfacing with market teams to drive margins and increase sales, and developing and implementing plans to correct any deficiencies in financial performance in the facility, overseeing the creation of budgets, and leading the analysis of economic trends and community needs for budget forecasting.
• Models, enforces, and provides direction and guidance to hourly associates and managers within a highly challenging labor environment, such as significant recruitment and engagement issues, high turnover, proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.
• Drives sales in the facility by accounting for multiple dynamic indicators, such as external environment, merchandising, customer and associate base, replenishment, sales windows, ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and in-stock and inventory levels, budgeting and forecasting sales, assessing economic trends and community needs.
• Serves as a visible operations champion in the Academy program, for example, welcoming and introducing new trainee groups, speaking on relevant business experience, acting as an Academy advocate across supported markets, and participating in talent planning and succession planning within supported markets.
• Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent.
• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or non-compliance, and supporting the Open Door Policy.
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent, acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent, acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Strives for excellence, displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Strives for excellence, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Requirements

• Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
• If facilities sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.

Qualifications

• Minimum Qualifications: Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.

Skills

• Strategic Vision
• Supervision and Development
• Financial Management
• Compliance and Ethics
• Customer Service
• Team Leadership
• Performance Evaluation
• Asset Protection
• Safety Controls
• Financial Performance
• Academy Program Management
• Workforce Development
• Strategic Planning
• Continuous Improvement
• New Technologies and Skills

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Annual salary range for this position is $110,000.00 - $170,000.00.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges), State Pay Differential.

Pay

The annual salary range for this position is $110,000.00 - $170,000.00.

Schedule

N/A