(USA) Store Manager - Supercenter

Responsibilities

• Develop, communicate, and leverage a strategic vision aligned with company, market, and local plans to direct the management team and hourly associates in facility operations, merchandising, and company direction.
• Provide supervision and development opportunities for management and hourly associates in a facility that may present high turnover, engagement issues, inexperienced associates, and recruiting challenges in a highly competitive market; includes ongoing proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and fostering a belonging mindset across multiple organizational levels.
• Uphold the company’s Open Door Policy in a dynamic, multifaceted environment: meet with associates and listen to concerns, research issues, leverage resources for complex time-sensitive requests, review policies and procedures, teach and drive consistency in responsiveness and resolution across managerial levels, provide resolution for associates, and proactively seek out associate comments and concerns by meeting with associates in their work areas.
• Ensure compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues, navigating an environment with high levels of necessary controls, developing and maintaining relationships with federal, state, and local officials, holding hourly associates and managers accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction on executing company programs and strategic initiatives.
• Initiate, direct, and participate in community outreach programs in a high-visibility, potentially high-profile environment with significant media attention; encourage and support associates and managers in serving as good community members, establish and maintain relationships with key individuals or groups in the community and media as the company representative, present the company’s perspective to external organizations, follow media guidelines, navigate organizational resources to autonomously respond to challenging media requests, and champion company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
• Drive the financial performance of the facility by ensuring sales and profit goals are achieved, maintaining a strategic holistic and analytical business perspective, anticipating and accounting for key performance indicators, executing process improvements and productivity tools, leading the management team in controlling expenses indexed to sales, interfacing with market teams to drive margins and increase sales, developing and implementing plans to correct financial performance deficiencies, overseeing budget creation, and leading analysis of economic trends and community needs for budget forecasting.
• Model, enforce, and provide direction on proper customer service approaches and techniques in a highly challenging labor environment (significant recruitment and engagement issues, high turnover) to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.
• Drive sales in the facility by accounting for multiple dynamic indicators (external environment, merchandising, customer and associate base, replenishment, sales windows), ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.
• Ensure the success of the Academy training environment and store standards by meeting Academy Store requirements and standard operating procedures, creating an engaging high-performance culture, integrating Academy associates in leadership and store meetings and activities, engaging trainees during their store assignment (availability, job shadowing, acting as culture champion), engaging customers within the Academy training format, maintaining high customer service levels, serving as a visible operations champion (welcoming new trainee groups, speaking on relevant business experience, acting as Academy advocate across supported markets, participating in talent and succession planning within supported markets).
• Provide overall direction by analyzing business objectives and customer needs, developing, communicating, building support for, and implementing business strategies, plans, and practices, analyzing costs and forecasts and incorporating them into business plans, determining and supporting resource requirements, evaluating operational processes, measuring outcomes to ensure desired results, identifying and capitalizing on improvement opportunities, promoting a customer environment, and demonstrating adaptability and sponsoring continuous learning.
• Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent.
• Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or noncompliance, and supporting the Open Door Policy.
• Develop and leverage internal and external partnerships and networks to maximize achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives, and supporting associate efforts in these areas.

Leadership Competencies

• Respect the Individual: Builds high-performing teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform.
• Respect the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Respect the Individual: Attracts and retains the best talent; empowers and develops talent; recognizes others’ contributions and accomplishments.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values to support and foster culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Act with Integrity: Acts in a selfless manner; consistently humble, self-aware, honest, fair, and transparent.
• Serve Our Customers and Members: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; applies the EDLP and EDLC business models to all plans.
• Serve Our Customers and Members: Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; considers customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; encourages learning from mistakes.
• Strive for Excellence: Drives continuous improvements; adopts and encourages the use of new technologies and skills; supports others through change.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes; amount depends on job classification and length of employment; meets or exceeds paid sick leave law requirements where applicable.
• Live Better U: Walmart-paid education benefit for full-time and part-time associates in Walmart and Sam’s Club facilities; programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates; tuition, books, and fees completely paid by Walmart; eligibility requirements apply.

Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Pay

The annual salary range for this position is $110,000.00 – $170,000.00.

• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) based on location; Complex Structure based on external factors that create challenges.
• State Pay Differential: this job has an additional differential to meet legislative requirements, where applicable.

Qualifications

Minimum Qualifications

• Bachelor’s Degree and