(USA) Store Manager - Supercenter

About the role

Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans to direct the management team and hourly associates in facility operations, merchandising, and company direction.

Provides supervision and development opportunities for management and hourly associates in a facility that may present challenges such as high turnover, significant engagement issues, inexperienced associates, and recruiting difficulties in a competitive market. Responsibilities include ongoing recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and fostering a belonging mindset across multiple organizational levels.

Responsibilities

• Upholds the company’s Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources for complex requests, reviewing policies, ensuring consistency in responsiveness and resolution, and proactively seeking associate feedback.
• Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging regulatory environments, developing relationships with federal, state, and local officials, holding associates and managers accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance standards, overseeing safety reviews, and developing action plans to correct deficiencies.
• Initiates, directs, and participates in community outreach programs in high-visibility environments, establishing relationships with key community and media figures, presenting the company’s perspective, navigating media requests, and championing company-sponsored programs and sustainability efforts.
• Drives financial performance by achieving sales and profit goals, maintaining a strategic business perspective, executing process improvements, controlling expenses, interfacing with market teams to drive margins, developing plans to correct financial deficiencies, and overseeing budget creation and economic trend analysis.
• Models and enforces customer service standards to ensure customer needs, complaints, and issues are resolved within company guidelines.
• Drives sales by accounting for dynamic indicators such as merchandising, customer base, replenishment, and sales windows, ensuring effective merchandise presentation, accurate pricing, proper signing, and inventory management.
• Ensures the success of the Academy training environment by meeting store requirements, creating an engaging culture, integrating Academy associates into leadership activities, providing job shadowing opportunities, acting as a culture champion, and maintaining high customer service standards.
• Provides overall direction by analyzing business objectives, developing and implementing strategies, determining resource requirements, evaluating processes, measuring outcomes, identifying improvement opportunities, and promoting adaptability and continuous learning.
• Develops and implements strategies to attract and retain a skilled workforce, including diagnosing capability gaps, recruiting and developing talent, supporting mentorship and succession planning, and leveraging existing talent.
• Cultivates an environment of integrity and ethics by integrating company values into programs and practices, developing consequences for noncompliance, and supporting the Open Door Policy.
• Develops internal and external partnerships to maximize business goals through community outreach, stakeholder engagement, and supporting associate efforts.
• Builds high-performing teams by embracing diversity, creating a culture of belonging, and providing opportunities for associates to thrive.
• Works collaboratively, builds trusting relationships, communicates effectively, and motivates teams.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions.
• Maintains high standards of integrity, ethics, and compliance, models company values, holds others accountable, and supports sustainability initiatives.
• Acts selflessly, demonstrating humility, self-awareness, fairness, and transparency.
• Delivers results while prioritizing customer needs, adapting to shopping behaviors, and applying business models to plans.
• Makes data-driven decisions, balances short- and long-term priorities, and considers stakeholders in planning.
• Displays curiosity, takes calculated risks, encourages learning from mistakes, and drives continuous improvement.
• Adopts and encourages new technologies and supports others through change.

Requirements

• Bachelor’s Degree and 2 years of general management experience, including financial accountability, and 4 years’ experience supervising at least 50 nonexempt and 5 exempt associates/employees (performance management, mentoring, hiring, termination); OR
• 4 years of general management experience, including financial accountability, and 4 years’ experience supervising at least 50 nonexempt and 5 exempt associates/employees (performance management, mentoring, hiring, termination).
• For facilities that sell firearms: Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: May require a current state-issued Certificate of Eligibility.
• Associates must successfully complete all job-required trainings and assessments (e.g., Academy training).

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• PTO and/or PPTO (Protected Paid Time Off) for vacation, sick leave, holidays, or other purposes, meeting or exceeding paid sick leave laws where applicable.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Benefits are subject to change and may depend on job classification and length of employment. For details, see one.walmart.com/notices.

Pay

The annual salary range for this position is $110,000.00 - $170,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional pay may apply for:

• Regional Pay Zone (RPZ) based on location.
• Complex Structure (based on external challenges).
• State Pay Differential to meet legislative requirements, where applicable.