(USA) Store Manager - Supercenter

About the role

Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans to direct the management team and hourly associates in facility operations, merchandising, and company direction.

Provides supervision and development opportunities for management and hourly associates in a facility that may present challenges such as high turnover, significant engagement issues, inexperienced associates, and recruiting difficulties in a competitive market. Responsibilities include proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and fostering a belonging mindset across multiple organizational levels.

Responsibilities

• Upholds the company’s Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources for complex requests, reviewing policies, ensuring consistency in responsiveness and resolution, and proactively seeking associate feedback.
• Ensures compliance with company policies and procedures by anticipating and responding to compliance challenges, navigating complex regulatory environments, developing relationships with federal, state, and local officials, holding associates and managers accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance standards, overseeing safety reviews, and correcting deficiencies.
• Initiates, directs, and participates in community outreach programs in high-visibility environments, engaging with media, supporting associates in community service, establishing relationships with key community figures, presenting the company’s perspective, and championing sustainability efforts.
• Drives financial performance by achieving sales and profit goals, maintaining a strategic business perspective, executing process improvements, controlling expenses, interfacing with market teams to increase margins, developing budgets, and analyzing economic trends for forecasting.
• Models and enforces customer service standards to ensure successful resolution of customer needs, complaints, and issues within company guidelines.
• Drives sales by accounting for dynamic indicators such as external environment, merchandising, customer base, replenishment, and sales windows, ensuring effective merchandise presentation, accurate pricing, proper signing, and inventory management.
• Ensures the success of the Academy training environment by meeting store standards, creating an engaging culture, integrating Academy associates into leadership activities, providing job shadowing opportunities, acting as a culture champion, and maintaining high customer service levels.
• Provides overall direction by analyzing business objectives, developing and implementing strategies, determining resource requirements, evaluating processes, measuring outcomes, and promoting adaptability and continuous learning.
• Develops and implements strategies to attract and retain a skilled workforce, including diagnosing capability gaps, recruiting, mentoring, succession planning, and leveraging talent.
• Cultivates an environment of integrity and ethics by integrating company values into programs, developing consequences for noncompliance, and supporting the Open Door Policy.
• Builds high-performing teams by embracing diversity, fostering a culture of belonging, and creating opportunities for associates to thrive.
• Works collaboratively, builds trusting relationships, communicates effectively, and motivates teams.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions.
• Acts with integrity by maintaining ethical standards, modeling company values, holding others accountable, and supporting sustainability and community initiatives.
• Serves customers by prioritizing their needs, adapting to shopping behaviors, and applying business models to plans.
• Makes data-driven decisions, balances short- and long-term priorities, and considers stakeholders in planning.
• Strives for excellence by embracing curiosity, taking calculated risks, demonstrating resilience, and encouraging innovation.

Requirements

• Bachelor’s Degree and 2 years of general management experience, including financial accountability, and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees (performance management, mentoring, hiring, and termination); OR
• 4 years of general management experience, including financial accountability, and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees (performance management, mentoring, hiring, and termination).
• For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: may require a current state-issued Certificate of Eligibility.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy training).

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The annual salary range for this position is $110,000.00 - $170,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional pay may include:

• Regional Pay Zone (RPZ) based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements (where applicable).