(USA) Store Manager - Division 1/Neighborhood Market

Position Summary

Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates including proactively seeking out Associate comments and concerns by meeting with Associates in their work areas.

Community Outreach

Initiates, directs and participates in community outreach programs and encourages and supports Associates and managers in serving as good members of the community including establishing and maintaining relationships with key individuals or groups in the community as the representative for the Company, presenting the Company's perspective to various external organizations following the Company's media guidelines, and championing Company-sponsored programs, events and sustainability efforts to Associates, Customers and the local community in order to emphasize the Facility as part of the community.

Financial Performance

Drives the financial performance of the Facility by ensuring that sales and profit goals are achieved, including leading the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance in the Facility, overseeing the creation of budgets and participating in analyzing economic trends and community needs for budget forecasting.

Customer Service

Models, enforces and provides direction and guidance to hourly Associates and managers on proper Customer service approaches and techniques to ensure Customer needs, complaints and issues are successfully resolved within Company guidelines and standards.

Facility Operations

Directs the management team in facility operations and communicates with both management and hourly associates about facility operations, merchandising and company direction. Drives sales in the Facility by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales and assessing economic trends and community needs.

Academy Training Environment

Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Store standards and standard operating procedures, creating an engaging environment within the Academy Store (e.g., a high-performance culture), integrating and including Academy associates in leadership and store meetings and activities that supports associate engagement in the overall facility, advising Academy staff on training curriculum content, engaging the trainees during their store assignment (e.g., being available to trainees, providing job shadowing opportunities, acting as a culture champion, engaging the customers within the Academy training format), maintaining a high level of customer service within the facility, serving as a visible operations champion in the Academy program (e.g., welcoming and introductions to new trainee group, speaking on relevant business experience), acting as an Academy advocate across the supported markets, and participating in the talent planning and succession planning within the supported markets.

Business Plan Execution

Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans and demonstrating adaptability and supporting continuous learning.

Associate Development

Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace.

Policy and Compliance

Promotes and supports company policies, procedures, mission, values and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs and initiatives, consulting with business partners, managers, coworkers or other key stakeholders, soliciting, evaluating and applying suggestions for improving efficiency and cost effectiveness, and participating in and supporting community outreach events.

Leadership Competencies

Respect the individual: Builds high-performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform. Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence. Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving). Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent.

Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where and when customers shop and applies the EDLP and EDLC business models to all plans. Makes decisions based on data, insights and analysis, balances short and long-term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners and communities when making plans.

Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Requirements

• 4 years general management experience to include financial accountability
• 4 years' experience supervising 50 or more exempt and non-exempt associates/employees to include the responsibility of performance management, mentoring, hiring, and firing
• For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training
• For facilities that sell only ammunition with state specific requirements: may require a current state issued Certificate of Eligibility
• Associates will be required to successfully complete all job required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Running a fresh or dry grocery area

Pay

Annual salary range: $95,000.00 - $145,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) based on location and Complex Structure based on external factors that create challenges. State Pay Differential may apply where applicable.

Benefits

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Schedule

For information about PTO, see https://one.walmart.com/notices. For information about benefits and eligibility, see One.Walmart.

This response is AI-generated, for reference only.