(USA) Store Manager - Division 1/Neighborhood Market

About the role

This position leads the management team and hourly associates in a Walmart facility, driving financial performance, customer service, merchandising, community engagement, and talent development. The role also serves as a visible operations champion within the Academy training environment.

Responsibilities

• Uphold the Company's Open Door Policy by meeting with associates, listening to concerns, researching issues, reviewing policies and procedures, and providing resolutions; proactively seek out associate comments and concerns by meeting with associates in their work areas.
• Initiate, direct, and participate in community outreach programs; encourage and support associates and managers in serving as good community members; establish and maintain relationships with key individuals or groups in the community as the Company's representative; present the Company's perspective to various external organizations following the Company's media guidelines; champion Company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community to emphasize the facility as part of the community.
• Drive the financial performance of the facility by ensuring sales and profit goals are achieved, including leading the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance, overseeing the creation of budgets, and participating in analyzing economic trends and community needs for budget forecasting.
• Model, enforce, and provide direction and guidance to hourly associates and managers on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
• Direct the management team in facility operations and communicate with both management and hourly associates about facility operations, merchandising, and company direction.
• Drive sales in the facility by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.
• Ensure the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Store standards and standard operating procedures; create an engaging environment within the Academy Store (for example, a high-performance culture); integrate and include Academy associates in leadership and store meetings and activities that support associate engagement in the overall facility; advise Academy staff on training curriculum content; engage trainees during their store assignment (for example, being available to trainees, providing job shadowing opportunities, acting as a culture champion, engaging customers within the Academy training format, maintaining a high level of customer service within the facility); serve as a visible operations champion in the Academy program (for example, welcoming and introductions to new trainee groups, speaking on relevant business experience, acting as an Academy advocate across supported markets); participate in talent planning and succession planning within supported markets.
• Drive the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning.
• Provide supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace.
• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
• Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, coworkers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Leadership Expectations

• Respect the individual: Build high-performing teams; embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging; create opportunities for all associates to thrive and perform.
• Respect the individual: Work collaboratively; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Respect the individual: Attract and retain the best talent; empower and develop talent; recognize others' contributions and accomplishments.
• Act with Integrity: Maintain and promote the highest standards of integrity, ethics, and compliance; model the Walmart values to support and foster our culture; hold oneself and others accountable; support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (for example, creating a sense of belonging, eliminating waste, participating in local giving).
• Act with Integrity: Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Serve Our Customers and Members: Deliver results while putting the customer first; consider and adapt to how, where, and when customers shop; apply the EDLP and EDLC business models to all plans.
• Serve Our Customers and Members: Make decisions based on data, insights, and analysis; balance short- and long-term priorities; consider customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Strive for Excellence: Display curiosity and a desire to learn; take calculated risks; demonstrate courage and resilience; encourage learning from mistakes.
• Strive for Excellence: Drive continuous improvements; adopt and encourage the use of new technologies and skills; support others through change.

Minimum Qualifications

• 4 years general management experience to include financial accountability.
• 4 years' experience supervising 50 or more exempt and non-exempt associates/employees to include the responsibility of performance management, mentoring, hiring, and firing.
• For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements: a current state-issued Certificate of Eligibility may be required.
• Associates will be required to successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Running a fresh or dry grocery area.

Benefits

Walmart offers competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Pay

The annual salary range for this position is $95,000.00 - $145,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges), and State Pay Differential (an additional differential to meet legislative requirements, where applicable).

Location

8745 LITTLE RD, NEW PORT RICHEY, FL 34654-4947, United States of America

Additional Information

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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