(USA) Stocking 2 Coach, Non-Complex, Management

Position Summary

TourToTeach, a leader in store operations, is seeking a dynamic individual to lead and develop teams effectively. This role involves teaching training, actively listening to associates, providing feedback, and managing customer service initiatives.

What you'll do...

• Tour stores and provide feedback to associates
• Communicate and collaborate with all levels of associates regarding store operations
• Utilize technology and business initiatives to improve store operations
• Lead and introduce company change efforts
• Provide clear expectations and guidance to implement business solutions
• Communicate business objectives to teams effectively
• Model and demonstrate exceptional customer service standards
• Manage and support customer service initiatives such as Store of the Community and Community Outreach Programs
• Ensure customer needs, complaints, and issues are successfully resolved
• Develop and implement action plans to correct deficiencies
• Provide process improvement leadership to ensure a high quality customer experience
• Drive the financial performance and sales of the designated store area
• Review and evaluate PL Profit Loss statements
• Manage and assist in budgeting, forecasting, and controlling expenses
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved
• Supervise and develop opportunities for hourly associates
• Hire, train, mentor, assign duties, set clear expectations, provide associate recognition, and promote a belonging mindset in the workplace
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential
• Coordinate, complete, and oversee job-related activities and assignments
• Support key stakeholders, plans, and initiatives to meet customer and business needs
• Identify and communicate goals and objectives, build accountability for and measure progress in achieving results
• Identify and address improvement opportunities and demonstrate adaptability and promote continuous learning
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values, holds oneself and others accountable, and supports Walmart's goal of becoming a regenerative company
• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and recruits and develops qualified associates
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change
• Live Better U: A Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, offering tuition, books, and fees completely paid for by Walmart
• Additional Compensation: Annual or quarterly performance bonuses, Regional Pay Zone (RPZ), Complex Structure, State Pay Differential, and other benefits

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location

1414 Parkway, Sevierville, TN 37862-2845, United States of America

Pay and Benefits

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ), Complex Structure, and State Pay Differential. For information about benefits and eligibility, see One.Walmart.