(USA) Stocking 2 Coach, Non-Complex, Management

Position Summary

TourToTeach, managing and supporting customer service initiatives, driving financial performance and sales, ensuring compliance with company policies, and fostering a culture of belonging.

What you'll do...

• Tour stores and provide feedback to associates.
• Collaborate with all levels of associates regarding store operations.
• Implement business solutions and communicate business objectives.
• Model and demonstrate exceptional customer service standards.
• Manage and support customer service initiatives such as Store of the Community and Community Outreach Programs.
• Resolve customer needs, complaints, and issues.
• Develop and implement action plans to correct deficiencies.
• Provide process improvement leadership to ensure a high quality customer experience.
• Review and evaluate Profit & Loss (PL) statements.
• Manage and assist in budgeting, forecasting, and controlling expenses.
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Hire, train, mentor, and assign duties to hourly associates.
• Support plans and initiatives to meet customer and business needs.
• Identify and address improvement opportunities.
• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and attracts and retains the best talent.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, acts in a selfless manner, and supports Walmart's goal of becoming a regenerative company.
• Serve Our Customers and Members: Delivers results while putting the customer first, makes decisions based on data insights, and balances short and long-term priorities.
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, and supports others through change.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) and Complex Structure differentials.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Livbetter U education benefit program for full-time and part-time associates.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.