(USA) Stocking 2 Coach, Non-Complex, Management

Position Summary

TourToTeach, managing and supporting customer service initiatives, driving financial performance, ensuring compliance, and fostering a culture of belonging.

What you'll do...

• Tour stores and provide feedback to associates.
• Collaborate with all levels of associates regarding store operations.
• Implement business solutions and communicate business objectives.
• Model and demonstrate exceptional customer service standards.
• Manage and support customer service initiatives such as Store of the Community and Community Outreach Programs.
• Develop and implement action plans to resolve customer needs, complaints, and issues.
• Review and evaluate PL Profit Loss statements, manage budgets, forecast, and control expenses.
• Ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset.
• Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders.
• Support plans and initiatives to meet customer and business needs, identify and address improvement opportunities, and demonstrate adaptability and promote continuous learning.
• Ensure compliance with company policies and procedures, and support company mission values and standards of ethics and integrity.
• Build high-performing teams, embrace differences, and create a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Work collaboratively, build strong and trusting relationships, communicate with impact, energy, and positivity to motivate and influence.
• Attract and retain the best talent, empower and develop talent, recognize others' contributions and accomplishments.
• Act with integrity, maintain and promote the highest standards of integrity, ethics, and compliance, act selflessly, be humble, honest, fair, and transparent.
• Serve our customers and members, deliver results while putting the customer first, make decisions based on data insights and analysis, balance short and long-term priorities, consider various stakeholders.
• Strive for excellence, display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, encourage learning from mistakes, drive continuous improvements, adopt and encourage the use of new technologies and skills, support others through change.
• Live better with Walmart's competitive pay, performance-based bonus awards, and other great benefits.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ), Complex Structure, State Pay Differential.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Qualifications

• Minimum Qualifications: 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• Preferred Qualifications: Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.