(USA) Stocking 2 Coach, Non-Complex, Management

Position Summary

TourToTeach, managing and supporting customer service initiatives, driving financial performance, ensuring compliance, and fostering a culture of belonging.

What you'll do...

• Tour stores and provide feedback to associates.
• Collaborate with all levels of associates regarding store operations.
• Implement business solutions and communicate business objectives.
• Model and demonstrate exceptional customer service standards.
• Manage and support customer service initiatives such as Store of the Community and community outreach programs.
• Resolve customer needs, complaints, and issues.
• Develop and implement action plans to correct deficiencies.
• Provide process improvement leadership to ensure a high quality customer experience.
• Review and evaluate PL Profit Loss statements.
• Manage and assist in budgeting, forecasting, and controlling expenses.
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Hire, train, mentor, assign duties, set clear expectations, provide associate recognition, and promote a belonging mindset.
• Supervise and develop opportunities for hourly associates.
• Coordinate, complete, and oversee job-related activities and assignments.
• Support key stakeholders, identify and address improvement opportunities, and demonstrate adaptability.
• Ensure compliance with company policies and procedures.
• Act with integrity, maintain and promote the highest standards of ethics and compliance, and hold oneself and others accountable.
• Strive for excellence, display curiosity and a desire to learn, take calculated risks, and encourage learning from mistakes.
• Drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) and Complex Structure.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, preferred.

Location

Primary Location: 1950 HAVEMANN RD, CELINA, OH 45822-9300, United States of America

Additional Information

This job has an additional differential to meet legislative requirements, where applicable.