(USA) Stocking 2 Coach

Position Summary

TourToTeach, managing and supporting customer service initiatives, driving financial performance, ensuring compliance with company policies and procedures, and fostering a culture of belonging.

What you'll do...

• Tour stores and provide feedback to associates
• Collaborate with all levels of associates regarding store operations
• Implement business solutions and communicate business objectives
• Model and demonstrate exceptional customer service standards
• Manage and support customer service initiatives such as Store of the Community and Community Outreach Programs
• Develop and implement action plans to resolve customer needs, complaints, and issues
• Review and evaluate PL Profit Loss statements
• Manage and assist in budgeting, forecasting, and controlling expenses
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved
• Hire, train, mentor, and assign duties to hourly associates
• Supervise and develop opportunities for associates
• Support key stakeholders and coordinate job-related activities
• Ensure compliance with company policies and procedures
• Act with integrity, maintain and promote the highest standards of ethics and compliance
• Respect the individual, build high-performing teams, embrace differences, and create a workplace where associates feel seen, supported, and connected
• Strive for excellence, display curiosity, take calculated risks, and encourage learning from mistakes
• Live better, serve customers and members, and strive for continuous improvements

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) and Complex Structure.

Benefits

• Health benefits: Medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing