(USA) Stocking 1 Coach, Non-Complex, Management

About the Role

Leads and develops teams by teaching, training, and actively listening to associates. Provides feedback through store tours (Tour-to-Teach), communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, sets clear expectations, and guides teams to implement business solutions while communicating objectives effectively.

Responsibilities

• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., Store of the Community, community outreach programs).
• Ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies and improve the customer experience.
• Drives financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgets, forecasting, and controlling expenses indexed to sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; develops action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, and promoting a belonging mindset in the workplace.
• Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting business initiatives, communicating goals, measuring progress, and addressing improvement opportunities.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity by implementing action plans and supporting the Open Door Policy.
• Fosters a high-performing, inclusive workplace by embracing differences in people, cultures, ideas, and experiences; creates opportunities for associates to thrive.
• Works collaboratively, builds trusting relationships, and communicates with impact to motivate and influence teams.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions and accomplishments.
• Maintains high standards of integrity, ethics, and compliance; supports Walmart’s goal of becoming a regenerative company by reducing waste and participating in local giving.
• Delivers results while prioritizing the customer, adapts to shopping behaviors, and applies Every Day Low Price (EDLP) and Every Day Low Cost (EDLC) business models.
• Makes data-driven decisions, balances short- and long-term priorities, and considers the impact on customers, associates, shareholders, and communities.
• Drives continuous improvement, adopts new technologies, and supports others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Associates must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off (PTO), including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses and may include:

• Regional Pay Zone (RPZ) adjustments based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements, where applicable.