(USA) Stocking 1 Coach, Non-Complex, Management

About the Role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback (Tour-to-Teach) and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, sets clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Responsibilities

• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives (e.g., Store of the Community, community outreach programs), resolving customer needs, complaints, and issues, and developing action plans to correct deficiencies.
• Drives financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgeting, forecasting, and expense control, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes, and implementing action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, recognizing performance, promoting a belonging mindset, and recruiting qualified associates to meet staffing needs.
• Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting business initiatives, communicating goals, measuring progress, identifying improvement opportunities, and promoting continuous learning.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity by implementing action plans and utilizing the Open Door Policy.
• Fosters a culture of respect by building high-performing teams, embracing diversity, creating a sense of belonging, and providing opportunities for associates to thrive.
• Works collaboratively, builds trusting relationships, and communicates with impact to motivate and influence others.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions and accomplishments.
• Acts with integrity by maintaining high ethical standards, modeling Walmart values, holding oneself and others accountable, and supporting regenerative company goals (e.g., sustainability, local giving).
• Serves customers and members by prioritizing their needs, adapting to shopping behaviors, applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models, and making data-driven decisions.
• Strives for excellence by displaying curiosity, taking calculated risks, encouraging learning from mistakes, driving continuous improvement, and adopting new technologies.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: May require a current state-issued Certificate of Eligibility.
• Must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses and may include:

• Regional Pay Zone (RPZ) adjustments based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements (where applicable).

Location: 7044 Charlotte Pike, Nashville, TN 37209-4210, United States.