(USA) Stocking 1 Coach, Non-Complex, Management

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback and communicate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, sets clear expectations, and guides teams to implement business solutions while communicating business objectives.

Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives (e.g., Store of the Community, community outreach programs), resolving customer needs and complaints, and developing action plans to correct deficiencies. Provides process improvement leadership to ensure a high-quality customer experience.

Drives financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgeting, forecasting, and expense control, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset. Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, identifying goals and objectives, measuring progress, addressing improvement opportunities, and promoting continuous learning.

Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity by implementing action plans, utilizing the Open Door Policy, and providing guidance on business processes.

Responsibilities

• Respect the Individual:
  • Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences.
  • Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
  • Works collaboratively, builds trusting relationships, and communicates with impact and positivity.
  • Attracts and retains talent, empowers and develops associates, and recognizes contributions.
• Act with Integrity:
  • Maintains and promotes high standards of integrity, ethics, and compliance.
  • Models Walmart values to support and foster company culture.
  • Holds oneself and others accountable for actions.
  • Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and communities.
  • Acts selflessly, demonstrating humility, self-awareness, fairness, and transparency.
• Serve Our Customers and Members:
  • Delivers results while prioritizing the customer, adapting to shopping behaviors, and applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
  • Makes data-driven decisions, balances short- and long-term priorities, and considers stakeholders (customers, associates, shareholders, communities) in planning.
• Strive for Excellence:
  • Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
  • Drives continuous improvement, adopts new technologies and skills, and supports others through change.

Requirements

• Minimum Qualifications:
  • 2 years of college; OR
  • 1 year of retail experience and 1 year of supervisory experience; OR
  • 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required.
• Associates must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO): includes vacation, sick leave, holidays, parental leave, family care leave, bereavement, jury duty, and voting. PTO meets or exceeds paid sick leave laws where applicable.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Regional Pay Zone (RPZ) adjustments, state pay differentials, and other location-based pay structures may apply where applicable.