(USA) Stocking 1 Coach, Non-Complex, Management

Position Summary

TourToTeach, a role within Walmart, involves leading and developing teams effectively by teaching, training, and actively listening to associates. This includes touring stores, providing feedback, and collaborating with all levels of associates regarding store operations, merchandising, and company direction.

What you'll do...

• Teaching and training associates, providing feedback, and actively listening to their concerns.
• Collaborating with all levels of associates regarding store operations, merchandising, and company direction.
• Introducing and leading company change efforts, providing clear expectations, and guiding associates to implement business solutions.
• Communicating business objectives to teams effectively, modeling and demonstrating exceptional customer service standards, and following the One Best Way (OBW) service model.
• Managing and supporting customer service initiatives such as Store of the Community and community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved, and developing and implementing action plans to correct deficiencies.
• Providing process improvement leadership to ensure a high-quality customer experience, driving the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
• Supervising and developing opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
• Ensuring compliance with company policies and procedures, supporting company mission values and standards of ethics and integrity, and implementing related action plans.
• Respecting individuals, building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, recruiting and developing qualified associates to meet staffing needs and achieve company growth potential, coordinating, completing, and overseeing job-related activities and assignments, and supporting key stakeholders to meet customer and business needs.
• Acting with integrity, displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, striving for excellence, adopting and encouraging the use of new technologies and skills, and supporting others through change.
• Striving for excellence, driving continuous improvements, and adopting and encouraging the use of new technologies and skills.
• Providing supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensuring compliance with company policies and procedures and supporting company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respecting the individual, working collaboratively, building strong and trusting relationships, communicating with impact, energy, and positivity to motivate and influence, attracting and retaining the best talent, empowering and developing talent, recognizing others' contributions and accomplishments, acting with integrity, maintaining and promoting the highest standards of integrity, ethics, and compliance, and holding oneself and others accountable.
• Acting in a selfless manner and being consistently humble, self-aware, honest, fair, and transparent.
• Serving our customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.
• Making decisions based on data insights and analysis, balancing short and long-term priorities, and considering our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Offering competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet, including health benefits like medical, vision, and dental coverage, financial benefits like 401(k), stock purchase, and company-paid life insurance, paid time off benefits like PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting, and other benefits like short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Receiving PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes, with the amount depending on job classification and length of employment, meeting or exceeding the requirements of paid sick leave laws, where applicable.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, offering programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates, with tuition, books, and fees completely paid for by Walmart.
• The annual salary range for this position is $65,000.00 - $100,000.00, with additional compensation including annual or quarterly performance bonuses, and regional pay zone (RPZ) and complex structure differentials based on location and external factors.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.