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Jobs · Management · New Jersey

(USA) Senior Manager, Ad Policy Management & Operations

Walmart Connect · Hoboken, NJ · 1 wk ago
On-siteManagement$108k–$216k/yrFull-time

Position Summary

Walmart Connect is a leading ad tech platform committed to delivering innovative solutions while maintaining the highest standards of compliance and integrity. We are seeking a Senior Manager, Ad Policy Operations (Enforcement) to lead and operationalize the end-to-end enforcement and moderation ecosystem.

What you'll do

  • Operational Leadership & Strategy - Own and evolve the enforcement and moderation operating model, including workflows, governance, escalation management, and cross-functional coordination.

  • Drive operational strategy and process improvements to increase consistency, scalability, and execution quality.

  • Establish structured ways of working and operational standards across internal and offshore moderation teams.

  • Lead and develop a team of managers and analysts, setting clear priorities, expectations, and performance standards.

  • Drive accountability, consistency, and continuous improvement across the team.

  • Enforcement Execution & Governance - Oversee complex and high-impact escalations, ensuring consistent, well-reasoned decisions aligned to policy and business context.

  • Define escalation pathways, decision standards, and quality controls.

  • Partner cross-functionally to improve intake, triage, and resolution workflows.

  • Data & Performance Management - Establish and own key metrics for enforcement performance, operational quality, and trend analysis.

  • Use data and insights to identify root causes and drive operational improvements.

  • Partner with Product and Data teams to improve operational visibility, tooling effectiveness, and workflow management.

  • Cross-Functional Partnership & Communication - Collaborate with Product, RevOps, Legal, Compliance, and Sales to improve operational effectiveness and scalability.

  • Translate complex policy and operational concepts into clear, actionable guidance.

  • Drive alignment across stakeholders through strong communication and influence.

Preferred Qualifications

  • Bachelor’s degree in Business, Advertising, or a related field preferred.

  • 8+ years of experience in advertising, policy, operations, compliance, trust & safety, or risk management.

  • Proven experience building, scaling, or transforming operational functions in complex or high-growth environments, including leading large-scale operational improvements, organizational change, or business transformation initiatives.

  • 3+ years of management consulting or equivalent strategic problem-solving experience strongly preferred.

  • Experience managing teams, including managers and individual contributors.

  • Strong analytical, strategic thinking, operational problem-solving, change management, and communication skills.

  • Ability to operate effectively in highly cross-functional and evolving environments.

  • Advertising or ad tech experience strongly preferred.

Minimum Qualifications

  • Option 1: Bachelor’s Degree in Marketing, Business Administration, or related field and 3 years' experience in Marketing, Business Administration, or related field.

  • Option 2: 6 years' experience in Marketing, Business Administration, or related field.

Benefits

  • Health benefits include medical, vision and dental coverage.

  • Financial benefits include 401(k), stock purchase and company-paid life insurance.

  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

  • The annual salary range for this position is $108,000.00 - $216,000.00.

  • Additional compensation includes annual or quarterly performance bonuses.

  • Additional compensation for certain positions may also include: Stock.

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