(USA) Pharmacy Manager

Position Summary

Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders, administering immunizations, and administering other programs developed by Walmart in compliance with Board of Pharmacy statutes/regulations.

Responsibilities

• Drives sales and profit in the Pharmacy and OTC areas by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, instock and inventory levels, budgeting and forecasting sales, developing and maintaining cross functional relationships, and assessing economic trends and demographics
• Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
• Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as a good member of the community
• Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas by analyzing and interpreting reports, implementing and monitoring loss prevention and safety controls, overseeing safety, operational and quality assurance reviews, developing and implementing action plans, and providing direction and guidance on executing Company programs and strategic initiatives
• Provides supervision and development opportunities for Associates in assigned areas by selecting, training, mentoring, assigning duties, providing performance feedback, providing recognition, and promoting a belonging mindset in the workplace
• Ensures confidentiality of information, documentation, and assigned records as required by Company policies and local, State, and Federal guidelines
• Manages Pharmacy Operations by conducting Associate meetings to identify and respond to their needs, concerns, and issues related to pharmacy products or services and to share information related to new initiatives
• Ensures pharmacy operations are aligned with Company and regulatory (for example, HIPAA, SOP, QA) policies, standards, and procedures
• Ensures adherence to proper policies and procedures for advising on, verifying, and dispensing products and Customer insurance and licensure issues
• Documents information on changes in pharmaceutical products and procedures and new ideas, approaches, and processes and shares the information with Associates and Managers
• Oversees Inventory Flow by regularly monitoring the inventory flow process to identify merchandise that needs to be ordered, ensuring proper execution of inventory flow processes, and monitoring and evaluating the facility to identify and address problems with inventory flow
• Manages Finances by demonstrating sound financial management skills including interpreting, analyzing, and explaining financial data and information, managing budgets and ensuring budgets and financial performance are aligned with business strategic requirements, ensuring assets, liabilities, revenues, and operating expenses are accounted for and reported, complying with Company financial policies and procedures, compiling and evaluating financial data to ensure operating procedures meet business needs, and monitoring financial data and trends to identify and respond to market changes and other areas of opportunity
• Creates a culture of patient care, safety, and accuracy, communicates clear expectations regarding quality of care and patient safety, and ensures others are held accountable for following standard operating procedures (SOP) and achieving expected quality and patient safety goals
• Ensures counseling (providing information related to the health service provided) occurs on new therapy, new items, and as requested by patients or required by practice or state regulations, including appropriate documentation
• Analyzes and identifies areas of improvement needed and implements intervention steps to improve team knowledge and focus on patient safety and risk reduction
• Promotes reporting and transparency of errors whether actual or patient perceived, and writes timely and effective plans of action focused on identification and correction of root cause
• Creates and fosters an environment centered on health care compliance execution, actively communicates, trains, and guides the processes for completion and follow-up on compliance initiatives to associates within Health & Wellness and other associates as applicable
• Implements compliance initiatives and priorities and monitors compliance execution by others
• Ensures appropriate operational execution of billing procedures, HIPAA compliance adherence, and Standard Operating Procedures (SOP)
• Utilizes auditing processes to identify compliance issues and implement processes for improvement
• Respect the individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform; works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence; attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (creating a sense of belonging, eliminating waste, participating in local giving); acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans; makes decisions based on data, insights, and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes; drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change

Pay

• Annual salary range: $112,000.00 - $197,000.00
• Additional compensation includes annual or quarterly performance bonuses
• Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges)

Benefits

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes (amount depends on job classification and length of employment; meets or exceeds paid sick leave laws where applicable)
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates (tuition, books, and fees completely paid by Walmart)
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment; benefits subject to change and may be subject to specific plan or program terms

Minimum Qualifications

• Bachelor's degree in Pharmacy or PharmD, degree or equivalent FPGEC (NABP)
• Pharmacy license (by job entry date)
• Completion of an ACPE accredited immunization training program (for example, APhA, Pharmacy School Curriculum, State Pharmacy Association sponsored)

Preferred Qualifications

• U.S. pharmacy related experience

This response is AI-generated, for reference only.