(USA) Pharmacy Manager

About the role

Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders, administering immunizations, and administering other programs developed by Walmart in compliance with Board of Pharmacy statutes and regulations.

Responsibilities

• Drives sales and profit in the Pharmacy and OTC areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting, and forecasting sales.
• Develops and maintains cross-functional relationships and assesses economic trends and demographics.
• Models, enforces, and provides direction and guidance to Associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
• Oversees the implementation of and participates in community outreach programs, encouraging Associates to serve as good members of the community.
• Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas by analyzing and interpreting reports, implementing and monitoring loss prevention and safety controls, and overseeing safety, operational, and quality assurance reviews.
• Develops and implements action plans and provides direction and guidance on executing Company programs and strategic initiatives.
• Provides supervision and development opportunities for Associates in assigned areas, including selecting, training, mentoring, assigning duties, providing performance feedback, and promoting a belonging mindset.
• Ensures confidentiality of information, documentation, and assigned records as required by Company policies and local, State, and Federal guidelines.
• Manages Pharmacy Operations by conducting Associate meetings to identify and respond to their needs, concerns, and issues related to pharmacy products or services, and sharing information on new initiatives.
• Ensures pharmacy operations align with Company and regulatory (e.g., HIPAA, SOP, QA) policies, standards, and procedures.
• Ensures adherence to proper policies and procedures for advising, verifying, and dispensing products, customer insurance, and licensure issues.
• Documents and shares information on changes in pharmaceutical products, procedures, and new ideas, approaches, and processes with Associates and Managers.
• Oversees inventory flow by regularly monitoring the process, identifying merchandise that needs to be ordered, and ensuring proper execution of inventory flow processes.
• Monitors and evaluates the facility to identify and address problems with inventory flow.
• Demonstrates sound financial management skills, including interpreting, analyzing, and explaining financial data and information.
• Manages budgets and ensures financial performance aligns with business strategic requirements.
• Ensures assets, liabilities, revenues, and operating expenses are accounted for and reported.
• Complies with Company financial policies and procedures, compiles and evaluates financial data, and monitors trends to identify and respond to market changes and opportunities.
• Creates a culture of patient care safety and accuracy, communicating clear expectations regarding quality of care and patient safety.
• Ensures accountability for following standard operating procedures (SOP) and achieving expected quality and patient safety goals.
• Provides counseling and information related to health services for new therapy, new items, and as requested by patients or required by practice or state regulations, including appropriate documentation.
• Analyzes and identifies areas of improvement needed and implements intervention steps to improve team knowledge and focus on patient safety and risk reduction.
• Promotes reporting and transparency of errors, whether actual or patient-perceived.
• Writes timely and effective plans of action focused on identification and correction of root causes.
• Creates and fosters an environment centered on healthcare compliance execution.
• Actively communicates, trains, and guides processes for completion and follow-up on compliance initiatives to Associates within Health & Wellness and others as applicable.
• Implements compliance initiatives and priorities and monitors compliance execution by others.
• Ensures appropriate operational execution of billing procedures, HIPAA compliance adherence, and Standard Operating Procedures (SOP).
• Utilizes auditing processes to identify compliance issues and implement processes for improvement.
• Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, and creates a workplace where Associates feel seen, supported, and connected through a culture of belonging.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling Walmart values to support and foster culture.
• Holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for Associates, customers, members, and the world.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying EDLP and EDLC business models to all plans.
• Makes decisions based on data, insights, and analysis, balancing short- and long-term priorities, and considering customers, fellow Associates, shareholders, suppliers, business partners, and communities when making plans.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Requirements

• Bachelor's degree in Pharmacy or PharmD, degree or equivalent FPGEC (NABP).
• Pharmacy license (by job entry date).
• Completion of an ACPE accredited immunization training program (e.g., APhA, Pharmacy School Curriculum, State Pharmacy Association sponsored).

Preferred Qualifications

• U.S. pharmacy-related experience.

Benefits

• Competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes, meeting or exceeding the requirements of paid sick leave laws where applicable.
• Live Better U: Walmart-paid education benefit program for full-time and part-time Associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $112,000.00 - $197,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).