(USA) Overnight Stocking Coach, Non-Complex

Position Summary

TourToTeach, a role within the retail sector, involves leading and developing teams effectively by teaching, training, and actively listening to associates. This includes touring stores, providing feedback, and collaborating with all levels of associates regarding store operations, merchandising, and company direction.

What you'll do...

• Teaches and trains teams, actively listens to associates, and provides feedback during store tours.
• Communicates and collaborates with associates at all levels regarding store operations, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
• Communicates business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved by developing and implementing action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss (PL) statements, managing and assisting in budgeting, forecasting, and controlling expenses.
• Maintains effective merchandise presentation, seasonal transitions, inventory flow, and operational processes to mitigate shrink and achieve sales and profit goals.
• Supervises and develops opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
• Hires, trains, mentors, assigns duties, provides recognition, and promotes a belonging mindset in the workplace for associates.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and communicating goals and objectives.
• Ensures compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respects individuals by building high-performing teams, embracing differences, and creating a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
• Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, and holding oneself and others accountable.
• Serves customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes.
• Strives for excellence by adopting and encouraging the use of new technologies and skills and supporting others through change.
• Offers competitive pay and performance-based bonus awards, along with other great benefits such as health benefits, financial benefits, and paid time off benefits.
• Provides education benefits through Live Better U and Bellevue University, covering tuition, books, and fees for associates in Walmart and Sam's Club facilities.
• The annual salary range for this position is $65,000.00 - $100,000.00, with additional compensation including annual or quarterly performance bonuses and regional pay zone (RPZ) and complex structure differentials.
• Requires 2 years' college education, 1 year's retail experience and supervisory experience, or 2 years' general work experience and supervisory experience.
• For facilities selling firearms, requires successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities selling only ammunition, may require a current state-issued Certificate of Eligibility.
• Associates must attend and successfully complete all job-required trainings and assessments.
• Preferred qualifications include a Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, general work experience supervising 5 or more direct reports, and responsibility for performance management, mentoring, hiring, and firing.

  Minimum Qualifications

  • 2 years’ of college; OR
  • 1 year’s retail experience and 1 year’s supervisory experience; OR
  • 2 years’ general work experience and 1 year’s supervisory experience.

  Preferred Qualifications

  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
  • General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

  Benefits

  • Health benefits include medical, vision, and dental coverage.
  • Financial benefits include 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
  • Additional compensation includes annual or quarterly performance bonuses.
  • Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).