(USA) Overnight Stocking Coach, Non-Complex

Position Summary

TourToTeach, managing and supporting customer service initiatives, driving financial performance and sales, supervising and developing associates, ensuring compliance with company policies, and serving customers and members.

What you'll do...

• Leads and develops teams effectively by teaching training and actively listening to associates
• Touring stores and providing feedback
• Communicating and collaborating with all levels of associates regarding store operations
• Utilizing technology, business initiatives, merchandising, and company direction
• Introducing and leading company change efforts
• Providing clear expectations and guidance to implement business solutions
• Communicating business objectives to teams effectively
• Modeling and demonstrating exceptional customer service standards
• Following and demonstrating the One Best Way (OBW) service model
• Managing and supporting customer service initiatives such as Store of the Community and Community Outreach Programs
• Ensuring customer needs, complaints, and issues are successfully resolved
• Developing and implementing action plans to correct deficiencies
• Providing process improvement leadership to ensure a high quality customer experience
• Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements
• Managing and assisting in budgeting, forecasting, and controlling expenses in designated business area
• Making sure expenses are indexed to sales
• Monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area
• Supervises and develops opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace
• Recruiting and developing qualified associates to meet staffing needs and achieve company growth potential
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders
• Supporting plans and initiatives to meet customer and business needs
• Identifying and communicating goals and objectives
• Building accountability for and measuring progress in achieving results
• Identifying and addressing improvement opportunities
• Demonstrates adaptability and promotes continuous learning
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace
• Ensures compliance with company policies and procedures
• Supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices
• Respects individuals by building high-performing teams, embracing differences, and creating a workplace where associates feel seen, supported, and connected through a culture of belonging
• Creates opportunities for all associates to thrive and perform
• Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company
• Serves our customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes
• Drives continuous improvements by adopting and encouraging the use of new technologies and skills and supporting others through change

Pay & Benefits

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges), State Pay Differential (where applicable).

Minimum Qualifications

• 2 years’ of college; OR
• 1 year’s retail experience and 1 year’s supervisory experience; OR
• 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Additional Information

• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)