(USA) Overnight Stocking Coach, Non-Complex

About the Role

Leads and develops teams effectively by teaching, training, and actively listening to associates while touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides implementation of business solutions while communicating business objectives to teams.

Responsibilities

• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives, such as store of the community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.
• Drives financial performance and sales by reviewing and evaluating Profit & Loss (P&L) statements.
• Manages and assists in budgeting, forecasting, and controlling expenses to ensure they are indexed to sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, and setting clear expectations.
• Ensures associate recognition, promotes a belonging mindset, and recruits qualified associates to meet staffing needs.
• Coordinates and oversees job-related activities by developing relationships with key stakeholders and supporting plans to meet customer and business needs.
• Identifies and communicates goals, measures progress, and addresses improvement opportunities.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
• Implements action plans and provides direction on applying these in executing business processes.

Qualifications

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: may require a current state-issued Certificate of Eligibility.
• Must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Skills

• Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences. Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Respect the Individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Respect the Individual: Attracts and retains talent, empowers and develops associates, and recognizes contributions and accomplishments.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance. Models Walmart values to support and foster culture, holds oneself and others accountable.
• Act with Integrity: Acts in a selfless manner, consistently humble, self-aware, honest, fair, and transparent.
• Serve Our Customers and Members: Delivers results while putting the customer first, adapts to how, where, and when customers shop, and applies EDLP and EDLC business models.
• Serve Our Customers and Members: Makes decisions based on data, insights, and analysis; balances short- and long-term priorities.
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Strive for Excellence: Drives continuous improvements, adopts and encourages new technologies and skills, and supports others through change.

Benefits

• Health Benefits: Medical, vision, and dental coverage.
• Financial Benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid Time Off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional Benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education: Live Better U, a Walmart-paid education benefit program for full-time and part-time associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid by Walmart. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) based on location.
• Complex Structure adjustments based on external factors that create challenges.
• State Pay Differential to meet legislative requirements, where applicable.

Location: 2250 Lincoln Ave, Nevada, MO 64772-4258, United States of America.