(USA) Overnight Stocking Coach

Leads and develops teams by coaching, training, and actively listening to associates while touring stores and providing feedback. Collaborates across all levels of the organization on store operations, technology initiatives, merchandising, and company direction. Introduces and leads change efforts, sets clear expectations, and guides teams to implement business solutions while communicating objectives effectively.

Responsibilities

• Model and demonstrate exceptional customer service standards by following the One Best Way (OBW) service model.
• Manage and support customer service initiatives, such as store-of-the-community and outreach programs.
• Ensure customer needs, complaints, and issues are resolved; develop and implement action plans to correct deficiencies.
• Provide process improvement leadership to ensure a high-quality customer experience.
• Drive financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgets, forecasting, and controlling expenses.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, and providing recognition.
• Promote a belonging mindset in the workplace and recruit qualified associates to meet staffing needs.
• Coordinate and oversee job-related activities by building relationships with stakeholders, supporting business initiatives, and measuring progress.
• Ensure compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
• Foster a culture of respect, collaboration, and integrity by attracting and retaining talent, empowering associates, and recognizing contributions.
• Act with integrity by maintaining high ethical standards, holding oneself and others accountable, and supporting Walmart’s regenerative goals.
• Serve customers and members by prioritizing their needs, adapting to shopping behaviors, and applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) models.
• Strive for excellence by embracing curiosity, taking calculated risks, encouraging learning from mistakes, and driving continuous improvement.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: May require a current state-issued Certificate of Eligibility.
• Must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary location: 1700 SE Meadowbrook Blvd, College Place, WA 99324-1798, United States of America.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

Annual salary range: $71,000.00 - $100,000.00. Additional compensation includes:

• Annual or quarterly performance bonuses.
• Regional Pay Zone (RPZ) adjustments based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential: Washington State: $10,000 annually for Coach roles to meet legislative requirements.