(USA) Overnight Stocking Coach

Position Summary

TourToTeach, a leader in store operations, is seeking a dynamic individual to lead and develop teams effectively. This role involves teaching training, actively listening to associates, providing feedback, and managing customer service initiatives.

What you'll do...

• Tour stores and provide feedback to associates.
• Collaborate with all levels of associates regarding store operations.
• Utilize technology and business initiatives to improve merchandising and company direction.
• Lead and introduce company change efforts.
• Provide clear expectations and guidance to implement business solutions.
• Communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards.
• Manage and support customer service initiatives such as Store of the Community and community outreach programs.
• Ensure customer needs, complaints, and issues are successfully resolved.
• Develop and implement action plans to correct deficiencies and improve the customer experience.
• Drive the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements.
• Manage and assist in budgeting, forecasting, and controlling expenses in designated business areas.
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Supervise and develop opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders.
• Support plans and initiatives to meet customer and business needs, identify and communicate goals and objectives, build accountability for and measure progress in achieving results, identify and address improvement opportunities, and demonstrate adaptability and promote continuous learning.
• Ensure compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, acts in a selfless manner, is consistently humble, self-aware, honest, fair, and transparent, and holds oneself and others accountable to support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around.
• Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges), and State Pay Differential.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Qualifications

• 2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.