(USA) Overnight Stocking Coach

About the Role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback (Tour-to-Teach), communicates and collaborates with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Models and demonstrates exceptional customer service standards by following and teaching the One Best Way (OBW) service model. Manages and supports customer service initiatives such as Store of the Community and community outreach programs. Ensures customer needs, complaints, and issues are resolved, develops action plans to correct deficiencies, and provides process improvement leadership to ensure a high-quality customer experience.

Drives financial performance and sales by reviewing Profit & Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, and providing recognition. Promotes a belonging mindset in the workplace and recruits qualified associates to meet staffing needs and achieve company growth potential.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, communicating goals, measuring progress, identifying improvement opportunities, and promoting continuous learning.

Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity. Implements action plans, supports the Open Door Policy, and provides guidance on applying these in business processes.

Responsibilities

• Respect the Individual:
  • Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences.
  • Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
  • Works collaboratively, builds trusting relationships, and communicates with impact and positivity.
  • Attracts and retains talent, empowers and develops associates, and recognizes contributions.
• Act with Integrity:
  • Maintains high standards of integrity, ethics, and compliance; models Walmart values.
  • Holds oneself and others accountable to support a regenerative company culture.
  • Creates a sense of belonging, eliminates waste, and participates in local giving.
  • Acts selflessly, remains humble, self-aware, honest, fair, and transparent.
• Serve Our Customers and Members:
  • Delivers results while prioritizing the customer, adapting to shopping behaviors.
  • Applies Every Day Low Price (EDLP) and Every Day Low Cost (EDLC) business models.
  • Makes data-driven decisions, balances short- and long-term priorities, and considers stakeholders in planning.
• Strive for Excellence:
  • Displays curiosity, takes calculated risks, demonstrates courage and resilience.
  • Drives continuous improvement, adopts new technologies, and supports others through change.

Requirements

• Minimum Qualifications:
  • 2 years of college; OR
  • 1 year of retail experience and 1 year of supervisory experience; OR
  • 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required.
• Associates must attend and complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Regional Pay Zone (RPZ), Complex Structure, and state pay differentials may apply where applicable.

Location: 8400 US Highway 64, Bartlett, TN 38133-4187, United States of America.