(USA) Overnight Stocking Coach

About the Role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback and communicate business objectives, including store operations, technology initiatives, merchandising, and company direction. Introduces and leads company change efforts, sets clear expectations, and guides teams to implement business solutions.

Responsibilities

• Model and demonstrate exceptional customer service standards by following the One Best Way (OBW) service model.
• Manage and support customer service initiatives, such as Store of the Community and community outreach programs.
• Ensure customer needs, complaints, and issues are successfully resolved; develop and implement action plans to correct deficiencies.
• Drive financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgets, forecasting, and controlling expenses.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and promoting a belonging mindset.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Coordinate and oversee job-related activities, build relationships with key stakeholders, and support initiatives to meet customer and business needs.
• Ensure compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
• Foster a high-performing team culture that embraces differences in people, cultures, ideas, and experiences.
• Work collaboratively, build trusting relationships, and communicate with impact to motivate and influence.
• Attract and retain talent, empower and develop associates, and recognize contributions and accomplishments.
• Maintain and promote high standards of integrity, ethics, and compliance; support Walmart’s goal of becoming a regenerative company.
• Deliver results while prioritizing the customer, adapting to shopping behaviors, and applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
• Make data-driven decisions, balance short- and long-term priorities, and consider the impact on customers, associates, shareholders, and communities.
• Display curiosity, take calculated risks, encourage learning from mistakes, and drive continuous improvement.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: May require a current state-issued Certificate of Eligibility.
• Must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation may include:

• Annual or quarterly performance bonuses.
• Regional Pay Zone (RPZ) adjustments based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements, where applicable.