(USA) Overnight Stocking Coach

Position Summary

TourToTeach, a role within the retail sector, involves leading and developing teams effectively by teaching, training, and actively listening to associates. This includes providing feedback, communicating with all levels of associates regarding store operations, utilizing technology, merchandising, and company direction. The role also entails introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams.

What you'll do...

• Teaches and trains teams effectively
• Collaborates with all levels of associates regarding store operations
• Utilizes technology and business initiatives
• Introduces and leads company change efforts
• Provides clear expectations and guidance to implement business solutions
• Communicates business objectives to teams effectively
• Models and demonstrates exceptional customer service standards
• Maintains and demonstrates the One Best Way (OBW) service model
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs
• Ensures customer needs, complaints, and issues are successfully resolved
• Develops and implements action plans to correct deficiencies
• Provides process improvement leadership to ensure a high quality customer experience
• Drives the financial performance and sales of the designated store area
• Reviews and evaluates PL Profit Loss statements
• Manages and assists in budgeting, forecasting, and controlling expenses
• Maintains and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area
• Supervises and develops opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace
• Hires, trains, mentors, assigns duties, provides recognition, and promotes a belonging mindset in the workplace
• Supervises and develops opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace
• Ensures compliance with company policies and procedures
• Supports company mission values and standards of ethics and integrity
• Respects individuals, builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected through a culture of belonging
• Recruits and develops qualified associates to meet staffing needs and achieve company growth potential
• Coordinates, completes, and oversees job-related activities and assignments
• Develops and maintains relationships with key stakeholders
• Supports plans and initiatives to meet customer and business needs
• Identifies and communicates goals and objectives
• Builds accountability for and measures progress in achieving results
• Identifies and addresses improvement opportunities
• Demonstrates adaptability and promotes continuous learning
• Strives for excellence, displays curiosity, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change
• Offers competitive pay, performance-based bonuses, and other benefits
• Includes health benefits such as medical, vision, and dental coverage
• Includes financial benefits such as 401(k), stock purchase, and company-paid life insurance
• Includes paid time off benefits such as PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Includes other benefits such as short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more
• Includes PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Includes an annual salary range of $65,000.00 - $100,000.00
• May include additional compensation such as regional pay zone (RPZ) and complex structure
• May include an additional differential to meet legislative requirements, where applicable

Minimum Qualifications

• 2 years’ of college; OR
• 1 year’s retail experience and 1 year’s supervisory experience; OR
• 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing