(USA) Overnight Stocking Coach

Position Summary

TourToTeach, managing and supporting customer service initiatives, driving financial performance, ensuring compliance with company policies and procedures, and serving customers and members.

What you'll do...

• Leads and develops teams effectively by teaching training and actively listening to associates.
• Tourstores and providing feedback, communicating and collaborating with all levels of associates regarding store operations.
• Utilizing technology business initiatives, merchandising and company direction, introducing and leading company change efforts.
• Providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model.
• Managing and supporting customer service initiatives such as store of the community and community outreach programs.
• Ensuring customer needs complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting forecasting and controlling expenses, monitoring and ensuring effective merchandise presentation seasonal transitions inventory flow and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
• Supervises and develops opportunities for hourly associates by hiring training and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring promoting a belonging mindset in the workplace, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Provides supervision and development opportunities for associates by hiring and training mentoring, assigning duties, providing recognition, promoting a belonging mindset in the workplace, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respects individuals, builds high-performing teams, embraces differences, creates a workplace where associates feel seen supported and connected through a culture of belonging, and recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, attracts and retains the best talent, empowers and develops talent, and recognizes others contributions and accomplishments.
• Acts with integrity, maintains and promotes the highest standards of integrity ethics and compliance, models the Walmart values, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates customers members and the world around, usesg, creates a sense of belonging, eliminates waste, participates in local giving.
• Serves our customers and members, delivers results while putting the customer first, considers and adapts to how where and when customers shop, and applies the EDLP and EDLC business models to all plans.
• Strives for excellence, displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
• Offers competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet, including health benefits, financial benefits, and paid time off benefits.
• May require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training for facilities that sell firearms, and a current state issued Certificate of Eligibility for facilities that sell only ammunition and have state specific requirements.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.