(USA) O/N Merchandising Lead

About the role

Provides member service by acknowledging members, identifying their needs, offering guidance on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.

Assists management with supervising associates by assigning duties, communicating goals and feedback, training on processes and procedures, guiding on member service techniques, ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Receives and stocks supplies and merchandise from distribution centers and vendors; organizes and maintains the sales floor using equipment, merchandising, and completing required documentation.
• Maintains facility safety by conducting safety sweeps, following procedures for forklift spotting and hazardous materials handling, adhering to steel standard guidelines, and reporting unsafe situations.
• Ensures sales floor and merchandise presentation compliance by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink items.
• Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards; merchandising area categories; and stocking, zoning, and cleaning all departments.
• Leads and participates in teams by sharing resources, determining customer needs, coordinating work assignments, providing feedback, and modeling adaptability to change.
• Oversees the picking and staging of club pick-up orders according to company policies and procedures.
• Develops and implements processes to meet business needs by collaborating with managers, co-workers, and customers; analyzing information; monitoring progress; and addressing improvement opportunities.
• Demonstrates and promotes compliance with company policies, ethical standards, and integrity by guiding and modeling application in business processes, using the Open Door Policy, and assisting with ethical and compliance issues.

Requirements

• Must be 18 years of age or older.
• 6 months of retail experience and 6 months of customer service experience.

Preferred Qualifications

• Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.

Skills

• Merchandising
• Customer Service
• Supervision
• Communication
• Ethical Standards and Conduct
• Retail Operations
• Respect for diversity in people, cultures, ideas, and experiences
• Teamwork and relationship-building
• Mentoring and developing others
• Integrity, ethics, and compliance
• Selflessness, humility, honesty, fairness, and transparency
• Customer and member focus
• Decision-making based on reliable information
• Curiosity, continuous improvement, and adaptability to change

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO) for vacation, sick leave, holidays, parental leave, family care leave, bereavement, jury duty, and voting. PTO meets or exceeds paid sick leave laws where applicable.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are fully paid by Walmart. Eligibility requirements apply.

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Primary location: 7475 WINCHESTER RD, MEMPHIS, TN 38125-2202, United States of America.