(USA) Member Specialist

About the role

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance on self-service technology. Processes member purchases, including payments, returns, refunds, and exchanges according to company policies for various membership and payment types.

Responsibilities

• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handle merchandise according to proper procedures and report unsafe situations to facility management.
• Maintain entrance and exit areas, acknowledging members, verifying membership cards, and identifying member needs.
• Assist members with purchasing decisions, locating merchandise, and transporting items.
• Resolve member issues and promote company products and services.
• Zone, arrange, and organize merchandise, and maintain a safe shopping environment.
• Review member receipts and secure Sam's Club assets by observing and reporting potential criminal activity.
• Maintain paperwork, logs, and required documentation, and execute emergency response procedures.
• Ensure compliance with company security and safety practices.
• Train Member Frontline Services associates on company processes, new technology, and tool functionality.
• Deliver training for new program rollouts and provide continuous learning and process improvement opportunities.
• Maintain area of responsibility in accordance with company policies, handling returns, and identifying shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities using company policies, data, and resources.
• Embrace and promote respect for individuals, integrity, customer service, and excellence in all actions.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, ELL, and short-form certificates.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed.

Qualifications

No minimum qualifications listed.

Preferred Qualifications

• Retail experience including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.