(USA) Member Specialist
About the role
Provides member service, maintains the checkout area, resolves member issues and concerns, and promotes Sam's Club products and services. Processes member purchases, assists with payments, returns, refunds, and exchanges, and follows company safety standards and procedures.
Responsibilities
- Provides guidance and support to members regarding self-service technology
- Assists with securing and safeguarding Sam's Club assets and property
- Maintains paperwork, logs, and other required documentation
- Executes emergency response procedures and ensures compliance with company security and safety practices
- Assists with the training of Member Frontline Services associates on company processes and procedures
- Teaches new technology and tool functionality and delivers new programs rollout training
- Provides continuous learning and process improvement opportunities
- Identifies shrink and damages and complies with company policies, procedures, and standards of ethics and integrity
- Completes work assignments and priorities by using policies, data, and resources
Requirements
- Retail experience including operating front end equipment (for example, cash register)
- Working with mobile retail applications
Qualifications
No minimum qualifications are listed, but preferred qualifications include retail experience and working with mobile retail applications.
Benefits
- Competitive pay and performance-based bonus awards
- Health benefits, including medical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
- Live Better U, a company-paid education benefit program for full-time and part-time associates
Pay
The hourly wage range for this position is $19.00 to $27.00, with the actual hourly rate equaling or exceeding the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
Schedule
No specific schedule is listed, but the position is located at 2950 HORSEBLOCK RD, MEDFORD, NY 11763-2525, United States of America.