(USA) Member Specialist

Position Summary

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Assists with payments, returns, refunds, and exchanges according to company policies and procedures.

What you'll do...

• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Fulfills safety responsibilities, including conducting safety sweeps.
• Handles merchandise safely and follows proper procedures.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance and exit areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Aids members with purchasing decisions, locating merchandise, and resolving issues.
• Maintains a safe shopping environment.
• Secures and safeguards Sam's Club assets and property.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Trains Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Zones the area.
• Rearranges and organizes merchandise.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources.
• Collaborates with managers, co-workers, customers, and other business partners.
• Identifies priorities, deadlines, and expectations.
• Communicates progress and information.
• Determines and recommends ways to address improvement opportunities.
• Adapts to and learns from change, difficulties, and feedback.
• Embraces differences in people, cultures, ideas, and experiences.
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Creates opportunities for all associates to thrive and perform.
• Holds oneself and others accountable.
• Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Respect the Individual

• Works as a team.
• Buils strong and trusting relationships.
• Communicates with impact, energy, and positivity to motivate and influence.
• Helps, develops, and mentors others.
• Recognizes others’ contributions and accomplishments.

Act with Integrity

• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Models the Walmart values to support and foster our culture.
• Holds oneself and others accountable.
• Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Serve our Customers and Members

• Delivers results while putting the customer first.
• Makes decisions based reliable information.
• Balances short- and long-term priorities.
• Considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence

• Displays curiosity and a desire to learn.
• Takes calculated risks.
• Demonstrates courage and resilience.
• Drives continuous improvements.
• Is open to and uses new technologies.
• Supports others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location

601 E I65 SERVICE RD S, MOBILE, AL 36606-3901, United States of America