(USA) Member Specialist

Position Summary

Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.

What you'll do...

• Maintains member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs.
• Affords member service by maintaining selfcheckout area, resolving member issues and concerns, promoting Sams Club products and services, and providing guidance and support to members regarding self-service technology.
• Processes member purchases, assists with payments, returns, and exchanges according to company policies and procedures for different membership and payment types.
• Affords assistance with transactions utilizing selfcheckout area.
• Affords assistance with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Executes emergency response procedures and ensures compliance with company security and safety practices.
• Affords assistance with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change difficulties and feedback.

Benefits

Sam's Club offers competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• LIVE BETTER U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Location

The primary location for this position is 3221 MANAWA CENTRE DRIVE, COUNCIL BLUFFS, IA 51501-7672, United States of America.

Additional Information

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.