(USA) Member Specialist

Provides member service and maintains the checkout area, resolving member issues and concerns while promoting Sam's Club products and services.

Responsibilities

• Provides guidance and support to members regarding self-service technology.
• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and reporting unsafe situations.
• Handles merchandise according to proper procedures and maintains entrance and exit areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions and locates merchandise.
• Resolves member issues and promotes company products and services.
• Zones and organizes merchandise, assists with transporting items, and maintains a safe shopping environment.
• Reviews member receipts and secures Sam's Club assets by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and required documentation, and executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with training Member Frontline Services associates on company processes, procedures, and new technology.
• Delivers training for new program rollouts and provides continuous learning opportunities.
• Ensures area of responsibility is maintained according to company policies, including handling returns and identifying shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities using company resources and collaboration.
• Embraces diversity, builds strong relationships, and mentors others to strengthen the team.
• Maintains high standards of integrity, ethics, and compliance, supporting Walmart’s regenerative goals.
• Delivers results with a customer-first mindset and balances short- and long-term priorities.
• Drives continuous improvement, adapts to change, and supports others through transitions.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, ELL, and short-form certificates.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed.

Qualifications

No minimum qualifications listed.

Preferred qualifications include retail experience operating front-end equipment (e.g., cash register) and working with mobile retail applications.

Primary Location: 6520 CARLISLE PIKE STE 250, MECHANICSBURG, PA 17050-0000, United States of America