(USA) Member Specialist

About the role

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance and support to members regarding self-service technology.

Responsibilities

• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and reporting unsafe situations.
• Handles merchandise according to proper procedures and maintains entrance and exit areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locates merchandise, and resolves member issues and concerns.
• Promotes company products and services and maintains a safe shopping environment.
• Zones and organizes merchandise, assists members with transporting items, and reviews member receipts.
• Secures and safeguards Sam's Club assets by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and other required documentation, and executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with training Member Frontline Services associates on company processes, procedures, and new technology.
• Delivers training on new programs and tools, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies, including handling returns and identifying shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities using company policies, data, and resources.
• Embraces diversity, builds strong relationships, and mentors others to strengthen the team.
• Maintains high standards of integrity, ethics, and compliance, supporting Walmart’s regenerative goals.
• Delivers results while prioritizing customer and member needs.
• Drives continuous improvement, adapts to change, and supports others through transitions.

Qualifications

No minimum qualifications specified.

Preferred Qualifications

• Retail experience, including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances (e.g., based on schedule, facility, season, or specific work performed). Multiple premiums may apply if applicable criteria are met.