(USA) Member Specialist

About the role

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance and support to members regarding self-service technology.

Responsibilities

• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and reporting unsafe situations to facility management.
• Maintains entrance and exit areas, acknowledging members, verifying membership cards, and identifying member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Zones, arranges, and organizes merchandise, identifying shrink and damages.
• Secures and safeguards Sam's Club assets and property by observing and communicating potential criminal activity according to company policies.
• Maintains paperwork, logs, and other required documentation, and executes emergency response procedures.
• Assists with the training of Member Frontline Services associates on company processes, procedures, and new technology or tool functionality.
• Delivers new programs rollout training and provides continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity, using the Open Door Policy.
• Completes work assignments and priorities by collaborating with managers, co-workers, and business partners.
• Embraces differences in people, cultures, and ideas to create an inclusive workplace.
• Maintains high standards of integrity, ethics, and compliance, supporting Walmart’s goal of becoming a regenerative company.
• Delivers results while putting the customer first and makes decisions based on reliable information.
• Drives continuous improvements, uses new technologies and skills, and supports others through change.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed.

Primary Location: 3735 UNION RD, CHEEKTOWAGA, NY 14225-4200, United States of America