(USA) Member Specialist

About the role

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance on self-service technology. Processes member purchases, including payments, returns, refunds, and exchanges according to company policies for various membership and payment types.

Responsibilities

• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handle merchandise according to proper procedures and report unsafe situations to facility management.
• Maintain entrance and exit areas, acknowledging members, verifying membership cards, and identifying member needs.
• Assist members with purchasing decisions, locate merchandise, and resolve member issues and concerns.
• Promote company products and services, zone the area, and arrange and organize merchandise.
• Assist members with transporting items and maintain a safe shopping environment.
• Review member receipts and secure Sam's Club assets by observing and communicating potential criminal activity.
• Maintain paperwork, logs, and other required documentation, and execute emergency response procedures.
• Ensure compliance with company security and safety practices.
• Train Member Frontline Services associates on company processes, procedures, and new technology.
• Deliver training on new program rollouts and provide continuous learning and process improvement opportunities.
• Maintain area of responsibility in accordance with company policies, handling returns, and identifying shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities using company policies, data, and resources.
• Embrace and promote respect for individual differences, cultures, ideas, and experiences.
• Build strong and trusting relationships, communicate effectively, and mentor others.
• Maintain high standards of integrity, ethics, and compliance, supporting Walmart’s regenerative goals.
• Deliver results while prioritizing customer and member needs.
• Drive continuous improvements, embrace new technologies, and support others through change.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program covering high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Primary location: 90 Bass Pro Dr, Pearl, MS 39208-9242, United States of America.