(USA) Member Specialist
About the role
Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance on self-service technology. Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies for different membership and payment types.
Responsibilities
- Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
- Handle merchandise according to proper procedures and report unsafe situations to facility management.
- Maintain entrance and exit areas, acknowledge members, verify membership cards, and identify member needs.
- Assist members with purchasing decisions, locate merchandise, and resolve member issues.
- Promote company products and services, zone the area, and arrange and organize merchandise.
- Assist members with transporting items and maintain a safe shopping environment.
- Review member receipts and secure Sam's Club assets by observing and communicating potential criminal activity.
- Maintain paperwork, logs, and other required documentation, and execute emergency response procedures.
- Ensure compliance with company security and safety practices.
- Train Member Frontline Services associates on company processes, new technology, and tool functionality.
- Deliver training for new program rollouts and provide continuous learning and process improvement opportunities.
- Maintain the area of responsibility according to company policies, handle returns, and identify shrink and damages.
- Comply with company policies, procedures, and standards of ethics and integrity.
- Complete work assignments and priorities using company policies, data, and resources.
- Embrace differences in people, cultures, and ideas to create an inclusive workplace.
- Build strong relationships, communicate effectively, and mentor others.
- Maintain high standards of integrity, ethics, and compliance.
- Deliver results while prioritizing customer and member needs.
- Drive continuous improvements, adopt new technologies, and support others through change.
Benefits
- Competitive pay with performance-based bonus awards.
- Health benefits including medical, vision, and dental coverage.
- Financial benefits including 401(k), stock purchase, and company-paid life insurance.
- Paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Short-term and long-term disability coverage.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U: Company-paid education benefit program covering high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).
Pay
The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed.
450 TOWNSEND RD, COCOA, FL 32926-3308, United States of America