(USA) Member Specialist
About the role
Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance on self-service technology. Processes member purchases, including payments, returns, refunds, and exchanges according to company policies for various membership and payment types.
Responsibilities
- Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
- Handle merchandise according to proper procedures and report unsafe situations to facility management.
- Maintain entrance and exit areas, acknowledging members, verifying membership cards, and identifying member needs.
- Assist members with purchasing decisions, locate merchandise, and resolve member issues and concerns.
- Promote company products and services, zone the area, and arrange and organize merchandise.
- Assist members with transporting items and maintain a safe shopping environment.
- Review member receipts and secure Sam's Club assets by observing and reporting potential criminal activity.
- Maintain paperwork, logs, and required documentation, and execute emergency response procedures.
- Ensure compliance with company security and safety practices.
- Train Member Frontline Services associates on company processes, procedures, and new technology.
- Deliver training on new program rollouts and provide continuous learning and process improvement opportunities.
- Maintain area of responsibility according to company policies, including handling returns and identifying shrink and damages.
- Comply with company policies, procedures, and standards of ethics and integrity.
- Complete work assignments and priorities using company policies, data, and resources.
- Embrace and promote respect for individual differences, cultures, and ideas.
- Act with integrity, maintaining high ethical standards and accountability.
- Serve customers and members by delivering results and making decisions based on reliable information.
- Strive for excellence by driving continuous improvements and supporting others through change.
Benefits
- Competitive pay with performance-based bonus awards.
- Health benefits: medical, vision, and dental coverage.
- Financial benefits: 401(k), stock purchase, and company-paid life insurance.
- Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability coverage.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, ELL, and short-form certificates (tuition, books, and fees paid by Walmart).
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.
Pay
The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances (e.g., based on schedule, facility, season, or specific work performed). Multiple premiums may apply if applicable criteria are met.
Location
7175 Spring Mountain Road, Las Vegas, NV 89117-3819, United States of America.