(USA) Member Specialist

About the role

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance on self-service technology. Processes member purchases, including payments, returns, refunds, and exchanges according to company policies for various membership and payment types.

Responsibilities

• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handle merchandise according to proper procedures and report unsafe situations to facility management.
• Maintain entrance and exit areas, acknowledging members, verifying membership cards, and identifying member needs.
• Assist members with purchasing decisions, locating merchandise, and transporting items.
• Resolve member issues and promote company products and services.
• Zone, arrange, and organize merchandise, and identify shrink and damages.
• Secure and safeguard Sam's Club assets by observing and communicating potential criminal activity.
• Maintain paperwork, logs, and required documentation, and execute emergency response procedures.
• Ensure compliance with company security and safety practices.
• Train Member Frontline Services associates on company processes, new technology, and tool functionality.
• Deliver training for new program rollouts and provide continuous learning opportunities.
• Ensure area of responsibility is maintained according to company policies, including handling returns.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments by collaborating with managers, co-workers, and business partners.
• Embrace diversity, build strong relationships, and mentor others to strengthen the team.
• Maintain high standards of integrity, ethics, and compliance, supporting Walmart’s regenerative goals.
• Deliver results while prioritizing customer and member needs.
• Drive continuous improvement, adapt to change, and support others through transitions.

Qualifications

No minimum qualifications required.

• Retail experience, including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.