(USA) Member Specialist

About the role

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services, and provides guidance and support to members regarding self-service technology.

Responsibilities

• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and reporting unsafe situations to facility management.
• Maintains entrance and exit areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locates merchandise, and resolves member issues and concerns.
• Zones and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment.
• Reviews member receipts and secures Sam's Club assets by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and other required documentation, and executes emergency response procedures.
• Ensures compliance with company security and safety practices, and assists with training Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality, delivers new programs rollout training, and provides continuous learning and process improvement opportunities.
• Identifies shrink and damages, and complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by collaborating with managers, co-workers, and customers, and adapting to change and feedback.
• Embraces differences in people and cultures, builds strong relationships, and mentors others to foster a culture of belonging.
• Maintains high standards of integrity, ethics, and compliance, and supports Walmart’s goal of becoming a regenerative company.
• Delivers results while putting the customer first, balances short- and long-term priorities, and drives continuous improvements.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

Pay

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Location

1580 Military Road, Niagara Falls, NY 14304-1521, United States of America